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  1. Joined : Sep 2016
    Posts : 7
    Windows
       26 Sep 2016 #1

    BSOD and crashes after booting up (atikmpag.sys & MEMORY_MANAGEMENT)


    Computer will just freeze, BSOD, or monitors go into standby. I then have to hold the power button and reboot, which sometimes it will get better after a few times.
    Used to be rare problem, now is very consistent (every day, most commonly soon after it boots up).

    If it goes okay for the first 30 minutes, it usually doesn't crash at all for the night, and I can resume doing stuff like play video games.

    Here are my BSOD logs and Reliability Monitor screenshot

    Note: I've been using a 500W PSU to power my 550W R9 280 for a year now, but not sure which component is at fault.

    ---
    I am on Windows 10, 12gb RAM, i5-2500, R9 280, PSU 500W.

    1) What usually happens is one of the following:
    * BSOD: usually either error with atikmpag.sys, or MEMORY_MANAGEMENT
    * Everything will just freeze. Audio will go on for a bit, but everything is stuck for a few minutes before it reboots itself.
    * Monitors just go into standby mode. Computer will still be powered and whirring, but is frozen.


    2) Then it will either:
    * Power on again. Monitors will stay black, doesn't show BIOS, it will whir for a bit but then power off itself again. Repeat cycle a few times.
    * Power on, show BIOS, but then power off itself.

    The freeze will usually happen on certain occasions like:
    - Just did something graphics related (change netflix episode, start an Overwatch game)
    - Sometimes if I've left the computer for a bit right after I boot, the moment I move my mouse it will crash

    What I've tried:
    - I've changed RAM
    - I've uninstalled and reinstalled ATI drivers (made the problem occur less but still happens)

    Thanks heaps, would appreciate any help or an upvote.
    BSOD and crashes after booting up (atikmpag.sys & MEMORY_MANAGEMENT) Attached Files
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,765
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       29 Sep 2016 #2

    Hi piftsy,

    I'm very sorry for the huge delay, I'm currently very busy with studies and exams.

    Do you still need help? If you do please upload a new zip in your next reply.
      My System SpecsSystem Spec


  3. Joined : Sep 2016
    Posts : 7
    Windows
       29 Sep 2016 #3

    axe0 said: View Post
    Hi piftsy,

    I'm very sorry for the huge delay, I'm currently very busy with studies and exams.

    Do you still need help? If you do please upload a new zip in your next reply.

    Not a problem thanks for replying, I appreciate it.

    I have attached the new zip, as well as GPU-z logs (I set it to write to log right up to a crash).

    Currently, the most common crash is monitors go into standby mode, streamed audio for a movie continues for a few minutes, but computer is frozen (I can't pause or sticky keys noise).

    Thanks again, please don't hesitate to prioritise study over this issue!
      My System SpecsSystem Spec


  4. Joined : Sep 2016
    Posts : 7
    Windows
       29 Sep 2016 #4

    My reply seems to be awaiting admin approval! But here are the attachments
    BSOD and crashes after booting up (atikmpag.sys & MEMORY_MANAGEMENT) Attached Files
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    Posts : 10,765
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       30 Sep 2016 #5

    Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
    A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
    For this reason, analyzing counterfeit systems is unreliable and analysts won't try it.
    I recommend to install a genuine copy of Windows.
    If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.


    Forum Rules
    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
      My System SpecsSystem Spec


  6. Joined : Sep 2016
    Posts : 7
    Windows
       30 Sep 2016 #6

    axe0 said: View Post
    Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
    A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
    For this reason, analyzing counterfeit systems is unreliable and analysts won't try it.
    I recommend to install a genuine copy of Windows.
    If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.


    Forum Rules
    Thanks for the reply, I completely understand and will look into it. Can I ask how I should go abouts getting a genuine one (I bought this computer second-hand)? I am looking around the settings and can't see where I could enter a license, or 'deactivate'.

    Thanks again.
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    Posts : 10,765
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       01 Oct 2016 #7

    To enter a new key, Settings > Update & Security > Activation > Change product key.

    You better do this after a clean install, reason mentioned in previous post.
      My System SpecsSystem Spec


  8. Joined : Sep 2016
    Posts : 7
    Windows
       05 Oct 2016 #8

    axe0 said: View Post
    To enter a new key, Settings > Update & Security > Activation > Change product key.

    You better do this after a clean install, reason mentioned in previous post.
    Hi again hope you are well. I've been able to contact the seller and figured everything out. The windows was being kept activated by software. I've since removed, de-registered, and got a legitimate copy from my university.

    If you're still able to help I've attached updated logs. I have not had the time to fresh install but if there's no other option I can do it!
    I haven't had a proper BSOD in a while but system has crashed/frozen many times.

    Thanks again.
    BSOD and crashes after booting up (atikmpag.sys & MEMORY_MANAGEMENT) Attached Files
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,765
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       05 Oct 2016 #9

    The next step would be to upgrade, because for us to properly troubleshoot your system needs to be up to date.
      My System SpecsSystem Spec


  10. Joined : Sep 2016
    Posts : 7
    Windows
       11 Oct 2016 #10

    Okay I think this time it's legit! BSOD's once a few days ago and crashed today, hope there's stuff to find.

    Thanks again for your help, if this is still wrong I promise to not bother you anymore
    BSOD and crashes after booting up (atikmpag.sys & MEMORY_MANAGEMENT) Attached Files
      My System SpecsSystem Spec


 
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