1.    4 Weeks Ago #1
    Join Date : Sep 2016
    Posts : 1
    Windows 10 Pro

    BSOD HP Envy 15-3040NR On shut down - System_Service_Exception

    Own a HP envy 15-3040NR.

    Have recently upgraded to Windows 10 Pro on the device. Am now getting the BSOD on shut down - System_Service_Exception.

    Usually occurs when I have my two external monitors attached, along with a USB 3.0 Hub.

      My System SpecsSystem Spec

  2.    4 Weeks Ago #2
    Join Date : Jun 2015
    Posts : 10,448
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Check Creative Technology for driver updates for your audio device
    Driver Reference Table - ksaud.sys
    4: kd> lmvm ksaud
    Browse full module list
    start             end                 module name
    fffff80c`88380000 fffff80c`88504000   ksaud    T (no symbols)           
        Loaded symbol image file: ksaud.sys
        Image path: \SystemRoot\system32\drivers\ksaud.sys
        Image name: ksaud.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue May 12 09:53:39 2015 (5551B183)
        CheckSum:         0018C081
        ImageSize:        00184000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec


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