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  1. Joined : Jun 2015
    Posts : 10,773
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       2 Weeks Ago #21

    Please remove as much software as possible that you do not use or not planning to use for the next few days.
    Please read my previous post for removal of all AMD software if you don't remember exactly what to do.

    I would like to move to a system with as less as possible software installed, this should make troubleshooting a lot easier and tell us if your suspicious about a hardware problem is correct.
      My System SpecsSystem Spec


  2. Joined : Sep 2016
    Posts : 13
    Windows 10 Home (x64) Version 1607 (build 14393.82)
       1 Week Ago #22

    So I found a nifty little program called WhoCrashed and it gave me the following off the latest crash

    On Fri 11/25/2016 3:44:19 PM your computer crashed
    crash dump file: C:\WINDOWS\Minidump\112516-24593-01.dmp
    This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x22D0F)
    Bugcheck code: 0x100000EA (0xFFFFDB0EAB57E800, 0x0, 0x0, 0x0)
    Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
    file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics Kernel
    Bug check description: This indicates that a thread in a device driver is endlessly spinning.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time

    So from that it seems I can establish the issue is probably coming from dxgkrnl.sys. My understanding is that has something to do with DirectX. Any idea where we could go from here?
      My System SpecsSystem Spec


  3. Joined : Jun 2015
    Posts : 10,773
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       1 Week Ago #23

    I would not recommend such programs, they mostly do not provide enough information to proper troubleshoot the issue.

    Yes it is a driver of the DirectX, but as WhoCrashed says the problem is likely not the provided driver as the provided driver is a Windows driver. From there most users don't know what to do next which is why these programs are not proper. These programs provide not enough information to guide a user to the right direction.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My System SpecsSystem Spec


 
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