BSOD when unplugging usb mouse, error IRQL_NOT_LESS_OR_EQUAL

sujaymanb · 29 Aug 2016

Computer crashes when unplugging my mouse, Steelseries Kinzu V2, usually when Google Chrome is open. I recently reset windows and the problem did not show up for a few days but now it crashes. The info from the diagnostic tool is attached. My guess is that some driver is causing issues with chrome.

Attachment 98877

philc43 · 30 Aug 2016

Hello and welcome to TenForums :)

One of your crash dump files found the following:

Code:

ffffd000`2437f768  fffff800`1551ac7cUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x10ac7c

This is an Intel graphics driver and may be the one causing the issue. The following details are associated with it:

Code:

0: kd> lmvm igdkmd64
Browse full module list
start             end                 module name
fffff800`15410000 fffff800`15bb6000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Nov 18 19:28:29 2015 (564CD15D)
    CheckSum:         0078B7E7
    ImageSize:        007A6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

See if you can find a more recent Intel driver. Probably what happens is that your laptop switches from the Intel graphics card to the nVidea one depending on the graphics loading for the programs you have running. If a driver update fails to fix it you could try forcing the laptop to only use the NVidea one if you can do this via a setting in the BIOS. Not sure why unplugging the mouse would trigger this but maybe others have an idea?

sujaymanb · 12 Sep 2016

philc43 said:

Hello and welcome to TenForums :)

One of your crash dump files found the following:

Code:

ffffd000`2437f768  fffff800`1551ac7cUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x10ac7c

This is an Intel graphics driver and may be the one causing the issue. The following details are associated with it:

Code:

0: kd> lmvm igdkmd64
Browse full module list
start             end                 module name
fffff800`15410000 fffff800`15bb6000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Nov 18 19:28:29 2015 (564CD15D)
    CheckSum:         0078B7E7
    ImageSize:        007A6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

See if you can find a more recent Intel driver. Probably what happens is that your laptop switches from the Intel graphics card to the nVidea one depending on the graphics loading for the programs you have running. If a driver update fails to fix it you could try forcing the laptop to only use the NVidea one if you can do this via a setting in the BIOS. Not sure why unplugging the mouse would trigger this but maybe others have an idea?

Updated the intel driver. Problem still persists. Please advise. New logs are attached.
Attachment 101137