1.    24 Aug 2016 #1
    Join Date : Aug 2016
    Posts : 4
    Windows 10 Pro

    BSOD After Closing 3ds Max

    Hi all,

    I'm getting a BSOD every time I close 3ds Max. Memory dump says nvlddmkm.sys. I did a complete uninstall and install of 372.54 graphics driver. Disabled Nvidia streaming service which I have read can cause problems. Neither helped. I'll try running memory and GPU tests later.

    Any help is greatly appreciated!
    BSOD After Closing 3ds Max Attached Files
      My System SpecsSystem Spec

  2.    25 Aug 2016 #2
    Join Date : Jun 2015
    Posts : 10,446
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro

    Hi jardinem,

    Welcome to the 10forums

    Please check MSI for BIOS updates
    Support For X99A SLI PLUS | MSI Global | Motherboard - The world leader in motherboard design

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial for the installation part NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums
    Click image for larger version. 

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    10: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff801`92060000 fffff801`92e3a000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Thu Aug 11 13:07:38 2016 (57AC5C7A)
        CheckSum:         00D9308C
        ImageSize:        00DDA000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.
    How to fill in your system specs:

      My System SpecsSystem Spec

  3.    25 Aug 2016 #3
    Join Date : Aug 2016
    Posts : 4
    Windows 10 Pro

    Hi axe0,

    3ds Max 2017 is now working properly. I don't know exactly what fixed it but thanks for your help!

    3ds Max 2015 still causes BSOD so I'm guessing some files were corrupted during this mess. It's no longer needed so I'll just uninstall.
      My System SpecsSystem Spec

  4.    25 Aug 2016 #4
    Join Date : Jun 2015
    Posts : 10,446
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro

    Glad to hear
      My System SpecsSystem Spec

  5.    25 Aug 2016 #5
    Join Date : Aug 2016
    Posts : 4
    Windows 10 Pro

    In case anyone somehow runs into this specific problem again and finds this thread, I was able to finally pinpoint the exact cause.

    I had installed a plugin and its network license service on the same computer. So when 3ds Max closed it would try to release the license and cause the BSOD. After installing the license service on a different machine as it's intended, everything works. Nothing else changed. It makes no sense to me.
      My System SpecsSystem Spec


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