Hi TenForums team. I have just signed up & don't usually post on forums so please go easy on me.
I'm having alot of problems with my Acer Predator G9-591 laptop. It is a pretty high-end, gaming laptop (even though i'm not a gamer), i just wanted a quality laptop that would last.
I've been getting the BSOD randomly while using the laptop, ie, browsing, using excel, etc...
It was getting really annoying & upsetting so I decided i'd try and start fresh. I did a complete clean reset of my pc & re-installed windows fresh. I completely wiped any data i had so i did the thorough reset/format.
All was working well i thought until today i tried to boot up (without the power chord) and it just booted to a completely black screen, no PREDATOR logo or anything that usual appears when first booting up. I was unable to do anything, it just had a black screen with the cursor on it, i eventually had to hold down the big Power button in the middle to switch it off.
I then deciced to plug in the power chord and it helped straight away by booting up. I knew from last night though that i had over 60% battery, so after it booted up i checked the battery indicator & it showed i had around 60% battery so i don't know why it wouldn't boot up on battery.
Now to make matters worse, the BSOD again appeared and my computer automically restarted again. I was in Excel at the time but it has also happened when browsing i'm pretty sure. Also i've noticed that even saving files to a usb drive sometimes hangs very badly, it says 'not responding' at the top while saving a small excel file.
I'm very upset and dumbfounded as to what the problem could be. The laptop is only 5 or so months old, is a very good laptop spec-wise (Intel i7 6700 hq processor, 16Gig DDR4 RAM, SSD, etc..)
My drivers are up to date as far as i can tell, i've checked for updates in Update & Security in Windows 10 and it says i'm up to date. I have the NVidia GTX-970M dedicated card and am running version 362.00.
I'm dreading i could have some fautly hardware like my Motherboard or RAM. I'm reallly hoping i don't have to send the laptop to the Acer service centre as i really need my laptop for daily use.
PLEASE HELP as i need to have this laptop running for work purposes and just in general also.
Thanks again and sorry for the trouble. Would really appreciate some suggestions or possible causes for all this.
P.S. I just left my laptop before, it went into sleep mode & when i got back, i had just a blue screen with the circle of spinning dots, unable to press CTRL-ALT-DEL or do anything, just continually stuck on the blue screen with the rotating dots. I had to to a hard reboot by holding down the Power button for 5 seconds or so. Just too many things like this are happening. I don't know if it's a Windows 10 problem or hopefully not a hardware problem. Sorry for the long post, i really appreciate if someone could help me. Thank you very much.
Tue, 16th August, 2016. ***Sorry to edit again, i just tried to boot up again without the power chord plugged in (even though i have the laptop fully charged at 100%) & it isn't even able to boot up, staying on a black screen with a triangle cursor. I had to hold the Power button for a few seconds to power off. I then plugged the laptop with the power adaptor and it was then able to boot up. I don't know what';s going on, i have full battery but was only able to boot up while plugged in. Would really appreciate any help with all this. Thanks very much again.