BSOD Freeze + Restart (ntoskrnl.exe & hal.dll)

Prody · 06 Aug 2016

Started to get crashes at some point eariler this year ever since upgrading to Windows 10. Recent days show increased frequency of these crashes. I've looked up the internet based on the issues I've faced and I'm suspecting the graphic drivers for my case.

It happens more frequently during games but can even happen while no programs are on. It gets pretty annoying and shows up in three ways: monitor going black and BSOD after a few seconds (only in this situation, dump files are created); freezes indefinitely, forcing a manual restart; monitor going black and PC immediately restarting on its own (no dump files).

I've tried the following:
Memtest - 8 passes with no errors
Seatools - All tests with no problems
DDU - Reinstalled Nvidia drivers to a previous known stable version, but crashes still happen
Updated BIOS - Ever since updating, the Nvidia driver would sometimes crash and recover instead, but only occasionally (the freeze/blackout + restart still remains a problem)
FurMark - Nvidia driver crashes after a minute of testing with OpenGL error

I would like to solve this issue but I'm not sure on what action to take next. Thanks for reading my post.

axe0 · 07 Aug 2016

Hi Prody,

Welcome to the 10forums :)

Please try to

reseat the GPU,
seat the GPU into a different slot,
or seat it into another system

and see how it goes.

You have a lot of hardware errors that point to

Code:

I/O Port 0x0000E000-0x0000EFFF    Intel(R) Xeon(R) E5 v3/Core i7 PCI Express Root Port 2 - 2F04
I/O Port 0x0000E000-0x0000EFFF    NVIDIA GeForce GTX 770


Event[14405]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2016-08-01T02:42:41.442
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: ProdyParrot
  Description: 
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x2:0x0
Vendor ID:Device ID: 0x8086:0x2F04
Class Code: 0x30400

The details view of this entry contains further information.


0: kd> !errrec ffffe0011485a8d8
===============================================================================
Common Platform Error Record @ ffffe0011485a8d8
-------------------------------------------------------------------------------
Record Id     : 01d1ebd12bd04565
Severity      : Fatal (1)
Length        : 672
Creator       : Microsoft
Notify Type   : PCI Express Error
Timestamp     : 8/1/2016 9:05:06 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ ffffe0011485a958
Section       @ ffffe0011485a9e8
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Recoverable

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x0010/0x0407
Device Id     :
  VenId:DevId : 8086:2f04
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x02
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ ffffe0011485aa1c
  Device Caps : 00008001 Role-Based Error Reporting: 1
  Device Ctl  : 0027 ur FE NF CE
  Dev Status  : 0003 ur fe NF CE
   Root Ctl   : 0008 fs nfs cs

AER Information @ ffffe0011485aa58
  Uncorrectable Error Status    : 00014000 ur ecrc mtlp rof UC ca CTO fcp ptlp sd dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
  Correctable Error Status      : 000030c1 ADV RTTO rnro DLLP TLP RE
  Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
  Caps & Control                : 0000000e ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 4a000001 03000004 00100000 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00

===============================================================================
Section 1     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe0011485a9a0
Section       @ ffffe0011485aab8
Offset        : 480
Length        : 192
Flags         : 0x00000000
Severity      : Informational

Proc. Type    : x86/x64
Instr. Set    : x64
CPU Version   : 0x00000000000306f2
Processor ID  : 0x0000000000000000

nitehawk · 13 Aug 2016

try a SFC
https://support.microsoft.com/en-us/kb/929833

maybe do a reinstall of windows with all the settings in place
like an upgrade without loosing data
see what sfc says first
maybe u missing a driver on the microsoft side.