Random BSODs while doing everyday things


  1. Posts : 1
    Windows 10
       #1

    Random BSODs while doing everyday things


    A member from the HP support forums forwarded me to this forum, so I'll just copy-past my post. I also found out that you guys have a special tool for debugging BSOD problems, so I also attached the zip to this post

    Product: HP Pavilion Power Laptop 15-Cb0xx
    Operating System: Microsoft Windows 10 (64-Bit)


    My laptop regularly gets a BSOD while doing basic tasks such as listening to music through spotify, browsing the web using chrome and non-exhaustive programming with VScode. This happens like two or three times per week and it's quite frustrating because the cause is unknown. All of my drivers are up to date using the HP Support Assistant and I have reinstalled most of my software once or twice by now. What I noticed is that 5 seconds before my screen turns blue my spotify cuts out, but I have no clue if this really is related to the cause. The error message is always CRITICAL_PROCESS_DIED.

    I installed a program called WhoCrashed to catch the error code and other details. Here is the result of analyzing the dump files:

    Code:
    On Sat 23-Mar-19 12:42:11 your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\032319-6500-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x1B35E0) 
    Bugcheck code: 0xEF (0xFFFF80839DC84140, 0x0, 0x0, 0x0)
    Error: CRITICAL_PROCESS_DIED
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a critical system process died. 
    There is a possibility this problem was caused by a virus or other malware. 
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
    Any help is appreciated.

    Attachment 228299
      My Computer


  2. Posts : 14,903
    Windows 10 Pro
       #2




    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:09.
Find Us




Windows 10 Forums