1.    18 Jul 2016 #1
    Join Date : Jul 2016
    Posts : 2
    Windows 10

    Non techie. Laptop won't boot up

    Installed 10 about a month ago. Occasionally it freezes black on boot up. A hard boot had fixed it. Now it won't boot at all. I'll try again. If it boots up, where do i find error messages so you can help me solve problem? Yes, I am that tech ignorant.
      My System SpecsSystem Spec

  2.    18 Jul 2016 #2
    Join Date : Jul 2016
    Posts : 2
    Windows 10

    I have a dell. I tried again. The four blue Windows appear with the rotating circles. Then blackness. No curser. Nothing.
      My System SpecsSystem Spec

  3.    19 Jul 2016 #3
    Join Date : Jun 2015
    Posts : 10,446
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro

    Hi SallyE,

    What you could try is boot into the boot options (not the BIOS!) and choose diagnostics test, this diagnostics test simply tests each component for failures on the hardware side. The best is to run it as extensive is possible so if any problem is present it should be found.

    If it boots up, where do i find error messages so you can help me solve problem?
    In the event viewer, you can find the event viewer in the administrative tools in control panel. You can find the control panel in a list when right clicking the Windows logo.
      My System SpecsSystem Spec

  4.    19 Jul 2016 #4

    You might want to do a partial "bench/test build," meaning remove everything externally from this laptop during your test post/boots. Before all of this happened:
    -- did you make any usb or dvd rescue/repair boot?
    -- did you make any backups of your hard-drive onto any external media such as DVDs or an external hard-drive attached to one of your usb ports?
      My System SpecsSystem Spec


Similar Threads
Thread Forum
Solved Can't boot my laptop..help!!
Hi, I'm using Asus laptop with windows 10 OS. I kept failing updates so I tried to find a way to solve this problem. I found one post saying that modifying registry will do. I must have done it wrong. When I deleted some of them and restarted, this...
General Support
Solved Laptop won't boot.
Hello everyone. Recently(September) I bought a new laptop, with an i7, a ssd with windows 10 installed in it and a hard drive 1tb for memory. However, 3 weeks after I bought it, the ssd suddenly disappeared. I googled about that and i saw it was...
General Support
How do I boot from dvd drive on HP laptop?
How do I boot from dvd drive on HP laptop? According to Google it says press esc repeatedly and then f9. I did this and it did not work so I went into the BIOS and changed boot order to cd/dvd drive at the top but it will not boot do I have to press...
Installation and Setup
Laptop will not boot at all, not even from DVD
Hello everyone, I'm new here. The other day I was trying to install Ubuntu on my laptop. I searched the Internet for a guide, and it told me to use a software to create a bootable USB and let BIOS boot from it. I did that, and attempted to change...
General Support
Help!!! My win 10 laptop can't boot!
I can't boot my laptop and it keeps showing the BSOD. I tried every options in the blue screen but nonthing works! Plz help!!
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 23:03.
Find Us
Twitter Facebook Google+

Windows 10 Forums