1.    06 Jul 2016 #1
    Join Date : Jul 2016
    Posts : 1
    Windows 10 Home

    Mysterious system_service_exception fileinfo.sys BSOD

    Have recently been having BSOD issues, mainly a system_service_exception fileinfo.sys, I suspected a graphics driver issue since it often happens during gaming along with random unexplained crashes, however reinstalling and rolling back drivers did nothing to the issue. Recently it has happened when not gaming and at random with nothing in common. I have reinstalled/repaired windows 10 that did not solve any issues, scanned for bad drivers/ disk check with no avail. any help is welcome! Thank you!
    Mysterious system_service_exception fileinfo.sys BSOD Attached Files
      My System SpecsSystem Spec

  2.    06 Jul 2016 #2
    Join Date : Jun 2015
    Posts : 10,397
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro

    Hi BluPenguin,

    Please follow below suggestions

    Please check Lenovo for BIOS updates.
    Please install the Nvidia drivers Lenovo provides, laptop manufacturer alter their drivers for better stability & performance for the laptops.
    6: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff800`3a320000 fffff800`3af45000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Feb 23 20:31:51 2016 (56CCB3A7)
        CheckSum:         00BEE1BE
        ImageSize:        00C25000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please remove OpenHardwareMonitor, this driver is extremely old and a risk for BSODs.
    winring0_1_2_0	WinRing0_1_2_0	\??\c:\users\blupenguin\downloads\openhardwaremonitor-v0.7.1-beta\openhardwaremonitor\openhardwaremonitor.sys
    Please check Logitech for driver updates for your device(s).

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Please remove Daemon tools, a known BSOD cause.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.
    How to fill in your system specs:

      My System SpecsSystem Spec


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