1.    04 Jul 2016 #1
    Join Date : Jan 2016
    Green Valley, AZ
    Posts : 68
    Windows 10 (2), Win 8.1 (1), Win 7 (1)


    My Dell XPS 15 9550 laptop was just sitting there and all of a sudden the desktop background turned black, although the desktop icons and taskbar were still visible. A few seconds later, the system crashed giving me a BSOD message of "CRITICAL_PROCESS_DIED". It attempted to send MS a report, but after about 5 minutes, the percent counter was still at zero so I assumed it had frozen solid. No dumps were created and nothing showed up in the Event logs. If you review the Event logs, you will notice a consistent error concerning "IntelCpHDCPSvc.exe" crashing. This occurs each time I boot my system and appeared to have no other effect on it. This error has been happening ever since I installed an update to the Intel HD Graphics 530 driver about 5 days ago. A couple of hours before the crash I installed an update to my Realtek High Definition Audio driver. Any help would be appreciated. I have attached the appropriate "Collector Tool" files.

    CRITICAL_PROCESS_DIED Error Attached Files
      My System SpecsSystem Spec

  2.    04 Jul 2016 #2
    Join Date : Nov 2015
    Posts : 1,648
    64bit Win 10 Pro ver 1607 Build 14393.105

    You could try a system restore back to a point before you made the driver changes and see if it makes a difference.

    Otherwise, as you have no dump files from these recent crashes you have to try running with certain features and services disabled and see if it makes a difference. For example you can remove things like your ESET antivirus and instead rely on Windows Defender for a while to see if it makes a difference.

    The clean boot process can be a good start for troubleshooting: Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts
      My System SpecsSystem Spec

  3.    04 Jul 2016 #3
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 3,806
    Windows 10 Pro X64 14393.105

    You could also try rolling back the Intel and Realtek drivers to their previous level via Device Manager.
      My System SpecsSystem Spec

  4.    14 Aug 2016 #4
    Join Date : Aug 2016
    Posts : 1
    Windows 10

    I have the same exact problem and computer

    I also have a Dell XPS 15 9550. Everything you described I am experiencing the exact same problem.

    I was able to finally capture the crash dump info by attaching a USB stick and pointing the crash dump location to the USB drive. It completed the crash dump and didn't get stuck on 0 percent. When I analyzed it using Windbg, I found that the critical process that was dying was PRSvc.exe. This file is the program for Dell Product Registration. I am not sure why this would be a critical process but I uninstalled Dell Product Registration from the installed programs. I am hoping this resolves the issue. I don't think the IntelCpHDCPSvc.exe error in the event log is related but I also get this error in the event log. I had assumed at first that this might be it.
      My System SpecsSystem Spec

  5.    14 Aug 2016 #5
    Join Date : Jan 2016
    Green Valley, AZ
    Posts : 68
    Windows 10 (2), Win 8.1 (1), Win 7 (1)

    I have not received that error again since my initial post. I disabled the IntelCpHDCPSvc service so I do not receive that error any more. I have disabled a number of Dell's software (including the Product Registration) as at times they gave me problems. I had uninstalled one driver with which I had issues and Dell Update attempted to reinstall it. So I killed Dell Update. I check the Dell Support site for my computer to see if any applicable updates are available so I don't really need that piece of software. Another one I want to get rid of, if I can find what program it is associated with, is the pop-up that says something like Dell Support Assist Agent is available to help. At times when it pops up, it temporarily blanks out my screen. I have disabled some PC Doctor related tasks to see it that will help.

      My System SpecsSystem Spec


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