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#1
CRITICAL_PROCESS_DIED Error
My Dell XPS 15 9550 laptop was just sitting there and all of a sudden the desktop background turned black, although the desktop icons and taskbar were still visible. A few seconds later, the system crashed giving me a BSOD message of "CRITICAL_PROCESS_DIED". It attempted to send MS a report, but after about 5 minutes, the percent counter was still at zero so I assumed it had frozen solid. No dumps were created and nothing showed up in the Event logs. If you review the Event logs, you will notice a consistent error concerning "IntelCpHDCPSvc.exe" crashing. This occurs each time I boot my system and appeared to have no other effect on it. This error has been happening ever since I installed an update to the Intel HD Graphics 530 driver about 5 days ago. A couple of hours before the crash I installed an update to my Realtek High Definition Audio driver. Any help would be appreciated. I have attached the appropriate "Collector Tool" files.
JohnD