Help with BSOD first time it happens on Windows 10

Got a BSOD with this particular message SYSTEM_SERVICE_EXCEPTION (fileinfo.sys) first time I see it. My computer has lately been crashing randomly lately and I cant understand why. There isn't much I can say about it because I'am not so good at understanding computers I know some stuff but bot enough to find where the source of the problem is.

Windows 10 is software just like its predecessors, so from time to time you will still find a few things going wrong. This is not unexpected for such a complex piece of software, so we’ve put together this short guide to help you get back up and running if you ever see the infamous Blue Screen of Death (BSOD) in Windows 10. See also: how to upgrade from Windows XP to Windows 10.


There's no magic bullet solution that fixes all ills, but if you work through the following guidelines you should be able to diagnose, and hopefully fix, your particular issue. We think that Windows 10 is an excellent version of the OS, with a lot to offer - check out our 10 best features in Windows 10 article to see some of them - and it will just take a little time for all the kinks to be worked out.

axe0 said:

Hi Wolfgang421,

Welcome to the 10forums :)

Please remove these programs and revert back the changes they made using a restore point prior the use of them

Code:

Start Menu\Programs\Advanced SystemCare    Public:Start Menu\Programs\Advanced SystemCare    Public
Start Menu\Programs\Advanced SystemCare 8    Public:Start Menu\Programs\Advanced SystemCare 8    Public
Start Menu\Programs\Driver Booster 2    Public:Start Menu\Programs\Driver Booster 2    Public
Start Menu\Programs\Driver Booster 3    Public:Start Menu\Programs\Driver Booster 3    Public
Start Menu\Programs\IObit Malware Fighter    Public:Start Menu\Programs\IObit Malware Fighter    Public
Start Menu\Programs\IObit Uninstaller    Public:Start Menu\Programs\IObit Uninstaller    Public
Start Menu\Programs\Smart Defrag    Public:Start Menu\Programs\Smart Defrag    Public
Start Menu\Programs\Smart Defrag 4    Public:Start Menu\Programs\Smart Defrag 4    Public

Software from IObit can cause a system to become unbootable, mostly due to Advanced SystemCare.
The IObit Malware Fighter is just a duplicate of Malwarebytes Anti-Malware but even as a duplicate it is not even close to Malwarebytes quality.
Driver update programs basically install drivers that are not the right one for anyones system.
Smart Defrag is like Advanced Systemcare, less worse though but it stil can make a system unbootable.


Please upload the memory.dmp in the directory %systemroot%. You need to upload it to a 3rd party uploader like dropbox, google drive, onedrive or something similar and post a share link in your reply.
The DM Log Collector tool copies minidumps located in %systemroot%\minidump, but as there couldn't be a minidump created I would like to see the memory.dmp

Code:

Event[11664]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2016-06-16T11:17:37.999
  Event ID: 1005
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: USER-PC
  Description: 
Unable to produce a minidump file from the full dump file.

Where can I find the path to %systemroot%

File Explorer can't locate it :/.