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#1
Driver_Power_State_Failures
Every couple of days my Surface Pro 4, (6th Gen Intel Core i7, 512GB SSD, 16GB RAM) crashes due to a Driver_Power_State_Failure. (I changed the settings in CCleaner which wiped most of my minidump data). These crashes do not result in visible BSODs; rather, processes stop working correctly so I end up restarting my computer. In this last instance, I was uninstalling TechSmith Snagit 12 but the uninstall hung. I did not have any external devices attached today, nor do the crashes seem to be related to external devices. All Windows updates are installed.
For all of these crashes, when I restart my computer the restart hangs and takes about five minutes to complete.
Lastly, not sure if this adds anything to the attached file, but I ran WhoCrashed and here is a summary of the last crash:
On Tue 6/14/2016 21:51:48 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\061416-9328-01.dmp
uptime: 01:14:24
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x4, 0x12C, 0xFFFFE002025F4240, 0xFFFFF8012446E8B0)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Thank you,
Colin
Last edited by nepenthes; 14 Jun 2016 at 18:13.