Repeated VIDEO_TDR_FAILURE from nvlddmkm.sys

matrixhacker · 12 Jun 2016

I've been getting the VIDEO_TDR_FAILURE BSOD for about a month now. It generally occurs when I try to start a game. I've had it happen on Minecraft and Galactic Civilization 3, but oddly never on Ark Survival Evolved. I have a Geforce 840M on an Acer Aspire V. I've tried running with the internal GPU disabled to no avail. Reinstalling the graphics drivers, even using the Display Driver Uninstaller, has thus far yielded no results. Thank you for your time and assistance.

Ztruker · 12 Jun 2016

Looks like you are over clocking the CPU and/or GPU.

Code:

CPUID:        "Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 2394

Please remove all over clocking and test, see if that resolves the problem.

If that fixes it, post here: PC Custom Builds and Overclocking to get some help with over clocking your rig.

matrixhacker · 12 Jun 2016

The laptop has a turbo boost of up to 2.7Ghz. Thus far I have not been able to locate any software or bios options to disable it.

Ztruker · 13 Jun 2016

I didn't see anything in the manual about disabling turbo either, oh well.

Have you tried disabling the Geforce 840M and running with the Intel chip?

How does the Geforce 840M work? It's a video chip, but where does it go in the laptop, since it looks like the Intel chip is still installed and available.

matrixhacker · 15 Jun 2016

I've been running solely on the intel chip for a few days with surprisingly good results. While I've had to lower the graphics settings my games have been loading and running fine for hours at a time.

I have not made any efforts to disassemble the laptop, but I would expect the 840M to be plugged into a PCI-E slot. I would rather not disassemble the laptop if I don't have to; however, at this point since I wouldn't expect this kind of issue from software I have begun to suspect a hardware issue with the card.

Ztruker · 16 Jun 2016

If you ever do disassemble it, please take a picture. I'd like to see how it connects to eh system board.