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ntkrnlmp.exe causing most BSODs (including other driver issues?)
HP Pavilion g6 Notebook PC, Hewlett-Packard, 1849
CPU: AuthenticAMD AMD A8-4500M APU with Radeon(tm) HD Graphics AMD586, level: 21
4 logical processors, active mask: 15
RAM: 8Gb
Windows version: Windows 10 , 10.0, build: 10586 (upgraded from 8.1)
Windows dir: C:\WINDOWS
Problem summary:
Frequent restarts/BSODs requiring repeated restarts (problems started since 8.1 before Windows 10 upgrade)
During freezes/BSODs, the laptop will heat up (fan whirring like crazy). Occasionally the HP repair software will update BIOS upon restart – but problem still happens often. But when the laptop is stable, I can run games (Call of Duty/Battlefield franchise/ARMA2 etc etc), video editing/rendering with expected smooth performance. Also on good days, until now the laptop has almost never crashed in the midst of playing games/video editing.
SFC scannow will halt at 96%, and DISM will always give me the 0x800f081 error. I have gone through all possible command prompt/powershell/multiple tools methods to restore health from the Techbench ISO/WinSxs etc with no success Sfc scannow/dism failure – need help for manual fix - Windows 10 Forums
Trying to reinstall Windows 10 from within Windows 10 but laptop always freeze/BSOD mid-installation (at random stages).
Attached is the dm log collector zip file.
I have also included a Whocrashed report below:
P.S. I have an identical Windows 10 laptop which runs perfectly - so I can obtain files from that laptop to replace any corrupted ones on this one.Code:System Information (local) Windows version: Windows 10 , 10.0, build: 10586 Windows dir: C:\WINDOWS Hardware: HP Pavilion g6 Notebook PC, Hewlett-Packard, 1849 CPU: AuthenticAMD AMD A8-4500M APU with Radeon(tm) HD Graphics AMD586, level: 21 4 logical processors, active mask: 15 RAM: 8021880832 bytes total Crash Dump Analysis Crash dump directory: C:\WINDOWS\Minidump Crash dumps are enabled on your computer. On Sat 6/4/2016 9:00:20 AM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\060416-62078-01.dmp This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) Bugcheck code: 0xA (0xD5, 0xFF, 0xB3, 0xFFFFF802D22680C2) Error: IRQL_NOT_LESS_OR_EQUAL Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Sat 6/4/2016 9:00:20 AM GMT your computer crashed crash dump file: C:\WINDOWS\memory.dmp This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) Bugcheck code: 0xA (0xD5, 0xFF, 0xB3, 0xFFFFF802D22680C2) Error: IRQL_NOT_LESS_OR_EQUAL Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Sat 6/4/2016 8:57:28 AM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\060416-71015-01.dmp This was probably caused by the following module: Unknown () Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0) Error: CUSTOM_ERROR A third party driver was identified as the probable root cause of this system error. Google query: CUSTOM_ERROR On Fri 6/3/2016 8:01:42 PM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\060316-50890-01.dmp This was probably caused by the following module: dxgmms1.sys (dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0x1DFE) Bugcheck code: 0x139 (0x3, 0xFFFFD00035519580, 0xFFFFD000355194D8, 0x0) Error: KERNEL_SECURITY_CHECK_FAILURE file path: C:\WINDOWS\system32\drivers\dxgmms1.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: DirectX Graphics MMS Bug check description: The kernel has detected the corruption of a critical data structure. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. On Fri 6/3/2016 7:49:30 PM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\060316-48375-01.dmp This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) Bugcheck code: 0xA (0xFFFFF6E800288030, 0x2, 0x0, 0xFFFFF8011BA906D3) Error: IRQL_NOT_LESS_OR_EQUAL Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Fri 6/3/2016 7:49:06 PM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\060316-35750-01.dmp This was probably caused by the following module: Unknown () Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0) Error: CUSTOM_ERROR A third party driver was identified as the probable root cause of this system error. Google query: CUSTOM_ERROR On Fri 6/3/2016 7:43:20 PM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\060316-47437-01.dmp This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) Bugcheck code: 0xA (0xD5, 0xFF, 0x53, 0xFFFFF80355CE20C2) Error: IRQL_NOT_LESS_OR_EQUAL Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Thu 6/2/2016 10:41:16 PM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\060216-59500-01.dmp This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) Bugcheck code: 0x139 (0x3, 0xFFFFF8005B926B30, 0xFFFFF8005B926A88, 0x0) Error: KERNEL_SECURITY_CHECK_FAILURE Bug check description: The kernel has detected the corruption of a critical data structure. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Thu 6/2/2016 10:19:30 PM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\060216-48515-01.dmp This was probably caused by the following module: atikmdag.sys (atikmdag+0x2A6DF) Bugcheck code: 0x139 (0x3, 0xFFFFF801ECD43450, 0xFFFFF801ECD433A8, 0x0) Error: KERNEL_SECURITY_CHECK_FAILURE file path: C:\WINDOWS\system32\drivers\atikmdag.sys product: ATI Radeon Family company: Advanced Micro Devices, Inc. description: ATI Radeon Kernel Mode Driver Bug check description: The kernel has detected the corruption of a critical data structure. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.). Google query: Advanced Micro Devices, Inc. KERNEL_SECURITY_CHECK_FAILURE On Thu 6/2/2016 9:56:52 PM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\060216-40687-01.dmp This was probably caused by the following module: symefasi64.sys (SYMEFASI64+0x457EE) Bugcheck code: 0x139 (0x3, 0xFFFFD000209704A0, 0xFFFFD000209703F8, 0x0) Error: KERNEL_SECURITY_CHECK_FAILURE file path: C:\WINDOWS\system32\drivers\N360x64\1606000.08E\SYMEFASI64.SYS product: EFA company: Symantec Corporation description: Symantec Extended File Attributes Bug check description: The kernel has detected the corruption of a critical data structure. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: symefasi64.sys (Symantec Extended File Attributes, Symantec Corporation). Google query: Symantec Corporation KERNEL_SECURITY_CHECK_FAILURE Conclusion 41 crash dumps have been found and analyzed. Only 10 are included in this report. 5 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: bhdrvx64.sys (BASH Driver, Symantec Corporation) srtsp64.sys (Symantec AutoProtect, Symantec Corporation) athw10x.sys (Qualcomm Atheros Extensible Wireless LAN device driver, Qualcomm Atheros Communications, Inc.) symefasi64.sys (Symantec Extended File Attributes, Symantec Corporation) atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)
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