Hal.dll crashes my laptop

acefire · 03 Jun 2016

The past few days, I've been getting random crashes whereby my laptop would just show a black screen accompanied with a repeated stuttering sound coming out of the audio. (I'm using headphones)

Sometimes it restarts, sometimes it doesn't. When it doesn't, I just force shut down by holding the power button. I'm at my wits end. Currently in my final exams period for university so don't really have the luxury of time to send it in for a check.

Hope someone here will be kind enough to help sieve through the info.

I ran memtest and prime95 and Intel diagnostic tool, so doubt it's anything wrong with my RAM or CPU. As for SSD, I'm using a 950 Pro and 850 Evo. Both seem to be in good health in Samsung Magician. Disk checking also shows no errors. As for GPU, did some stress testing by playing some games and running UnigineHeaven. (Have not tried Furmark yet, planning to do so)

I have attached the files in a zip generated by dm log collector.

I will be eternally grateful to whoever is able to help me.

essenbe · 03 Jun 2016

@acefire your post has been moved to Hal.dll crashes my laptop

axe0 · 03 Jun 2016

Hi acefire,

Welcome to the 10forums :)

Please follow below suggestions carefully and let us know how it goes afterwards :)
If none if this helps improving system stability we'll continue with new troubleshooting steps from there.

Please remove all USB devices you do not need for controlling your system on a basic level.

Please reinstall/update all drivers from your manufacturer, for the Nvidia display drivers please check the end of this post.

Please check your manufacturer for BIOS updates, there are several of these reports in your event logs.

Code:

Event[15454]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2016-06-02T19:06:40.176
  Event ID: 37
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Acefire
  Description: 
The speed of processor 5 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

Event[15455]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2016-06-02T19:06:40.176
  Event ID: 37
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Acefire
  Description: 
The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

Event[15456]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2016-06-02T19:06:40.176
  Event ID: 37
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Acefire
  Description: 
The speed of processor 6 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

Please check your SSDs for firmware updates and ensure the firmware is up to date.

Diagnostics Test

System File Check

Please try following:

Open an admin command prompt
Copy/paste "sfc/scannow" (without quotes) and press enter
When it finished reboot your system
Open again an admin command prompt
Enter sfc/scannow again

If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at %systemroot%\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
Make a photo of SFC and post it.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your manufacturer. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial to do so

NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums
Attachment 83095
Reports about recovered video drivers:

Code:

29/5/2016 3:09 PM    Windows Error Reporting    Fault bucket LKD_0x117_Tdr:3_TdrVTR:15_IMAGE_nvlddmkm.sys, type 0
Event Name: LiveKernelEvent
Response: http://wer.microsoft.com/responses/resredir.aspx?sid=1&Bucket=LKD_0x117_Tdr:3_TdrVTR:15_IMAGE_nvlddmkm.sys&State=1&ID=43c16cdb-f0bf-4c76-97be-0ec3818a27c3
Cab Id: 43c16cdb-f0bf-4c76-97be-0ec3818a27c3

Problem signature:
P1: 117
P2: ffffe0000dc254c0
P3: fffff80031e27d80
P4: 0
P5: 4bc
P6: 10_0_10586
P7: 0_0
P8: 768_1
P9: 
P10: 

Attached files:
C:\Windows\LiveKernelReports\WATCHDOG\WD-20160524-2300.dmp
C:\Windows\Temp\WER-11468-0.sysdata.xml
C:\Windows\Temp\WER2ED6.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_ecec6bd8752d86f8729de0f9b34810ca519075_00000000_cab_203722fa

Analysis symbol: 
Rechecking for solution: 0
Report ID: e88f227d-25ae-11e6-adb7-80fa5b24ca97
Report Status: 0
Hashed bucket:

acefire · 03 Jun 2016

Hi, I appreciate your help.

I'm on my way for an exam now, but just some added information which might be useful.

I'm currently running the 365.19 driver. When I try to update to the latest 368.22 driver, I get this problem.

GTX 980M 368.22 Driver Update - YouTube

After I revert back it works fine again. If I were to reinstall the drivers, which version should I use?

Will try the system file checker later when I get home.

axe0 · 04 Jun 2016

I've just edited my post, I forgot to change a small thing.

It is recommended that you install the latest drivers from your manufacturer.

acefire · 04 Jun 2016

That's the problem. I can't use the latest drivers. I tried using display driver uninstaller as advised by an nvidia representative and I always get that error in the video I posted.

Here is his exact reply to me after trying his suggestion to use display driver uninstaller.

the thing is, for laptrop or all-in-one PC, latest driver doesn't necessary mean good, that's why laptop manufacturer keep certifying stable driver for different models. At lease using 362.03 from Clevo is what they tested.

So should I down grade my current 365 driver lower to 362?

axe0 · 04 Jun 2016

I know, but I didn't know what driver doesn't work for you.

If they recommend it.

acefire · 04 Jun 2016

axe0 said:

I know, but I didn't know what driver doesn't work for you.

If they recommend it.

I have uploaded the logs for the sfc and the screenshot of the 2nd time I ran it.

Do note that the error about img0.jpg has been around for a very long time.

I will now attempt to uninstall my driver and install the version recommended by clevo.

Btw, no BIOS updates are available.

EDIT: I have uploaded a screenshot which shows an error when trying to install the version recommended by clevo (362.03) I am now downloading driver 362.00 from nvidia.

axe0 · 04 Jun 2016

Please try following command in admin command prompt

Code:

DISM /Online /Cleanup-Image /RestoreHealth

If there are problems with RestoreHealth, please follow step 6 or 7 (depending on the file you have from the download) from the tutorial DISM - Repair Windows 10 Image - Tutorial

acefire · 04 Jun 2016

axe0 said:

Please try following command in admin command prompt

Code:

DISM /Online /Cleanup-Image /RestoreHealth

If there are problems with RestoreHealth, please follow step 6 or 7 (depending on the file you have from the download) from the tutorial DISM - Repair Windows 10 Image - Tutorial

Ok. Will try this after I'm done installing the 362.00 driver. I edited my previous just before u replied. Do check it out.

EDIT: I need help. Neither driver will install now. I keep getting the same issue as shown in the screenshot above. Do advise.

EDIT2: I noticed my GTX 980M now becomes Microsoft Basic Display Adapter in device manager. It has a small triangular exclamation mark and it has these lines under device status:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

The driver trying to start is not the same as the driver for the POSTed display adapter.

To clarify, I only get this message when I boot using my iGPU instead of my 980M. Either way I can't install the drivers.

EDIT3: Booting with my 980M, I went into device manager to get Microsoft to update the driver. It worked. Now it shows up as a GTX 980M. The driver installed is 362.09. Do I leave it as it is or install the older 362.03? (Both of these builds cannot be found from nvidia.)