I recently (within the last 4 months) purchased a gaming laptop. Seeing as the MSI brand was getting a lot of good reviews, I searched and found one of there laptops to fit my needs perfectly. The MSI Ghost Pro - 002 looked like a fast and lightweight laptop.
The laptop is great when it works and it works most of the time, however there are these occasional freeze. Pointer/Mouse/trackpad is locked. Sound becomes static/buzzing. No BSODs (until today). No Ctrl+Alt+Delete. Nothing works besides a hard reset.
I should say that these freezes are not a new thing to this laptop that I got. It actually happened within the first couple days of use and has now become more frequent. It use to be maybe once every couple of weeks, and then once a week. But now it has happened on almost a daily basis; however it is not consistent. Luckily, I have yet to encounter it happening more than once a day.
I have already tried calling MSI and seeing what they can do. However, the issue I am running into is that without any definitive causes for the crash, I am not sure if the problem will occur if I send it in for an RMA. They said they cant replace or fix the issue without see the problem and determine what the issue is. That is understandable though, but still frustrating that a new laptop will have this issue.
If anyone can help me solve this problem that would be great.
I have attached the debug file that came with the first crash screen ever today on June 1. I would like to say that it was not a blue screen but an orange screen and it mentioned something about a Video Scheduler Internal Error.