K_mode_exception_not_handled at reboot Event ID 1000 at random times


  1. Posts : 22
    Windows 10 Pro 64 bit
       #1

    K_mode_exception_not_handled at reboot Event ID 1000 at random times


    Hello,


    I've been having some issues with Windows 10 Pro. On occasion when rebooting my PC after Grand Theft Auto V crashes, I get a BSOD right before the Windows 10 log in prompt I get a K_mode_exception_not_handled error.

    I'm also getting some event ID 1000 crashes while in GTA V (not sure if this the proper area to mention the event id 1000, apologies in advance if this is the wrong error to post that).

    I've attached my debug file. Thanks in advance for any help you might have to give. :)
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #2

    The first thing I see is you are way behind in updates. You are at 10240, the current level is 10586.318.

    Please apply all Windows Updates then see how things stand.

    The dump points to MS6Filter.sys. It's description is "Gamer Mouse with Launch and OSD". Please find a newer driver for the mouse or replace it as it's driver is very old:

    Code:
    kd> lmvm MS6Filter
    start             end                 module name
    fffff800`e2280000 fffff800`e228c580   MS6Filter T (no symbols)           
        Loaded symbol image file: MS6Filter.sys
        Image path: \SystemRoot\System32\Drivers\MS6Filter.sys
        Image name: MS6Filter.sys
        Timestamp:        Mon Aug 01 01:41:03 2011 (4E363C6F)
        CheckSum:         00012C45
        ImageSize:        0000C580
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


  3. Posts : 22
    Windows 10 Pro 64 bit
    Thread Starter
       #3

    Thanks! My Windows update module in 10 isn't showing me that there are updates that need to be installed. Is there a way for me to force the updates? I''m using a thermaltake mouse that hasn't had any drivers for a long long time I'll replace that ASAP.

    Ztruker said:
    The first thing I see is you are way behind in updates. You are at 10240, the current level is 10586.318.

    Please apply all Windows Updates then see how things stand.

    The dump points to MS6Filter.sys. It's description is "Gamer Mouse with Launch and OSD". Please find a newer driver for the mouse or replace it as it's driver is very old:

    Code:
    kd> lmvm MS6Filter
    start             end                 module name
    fffff800`e2280000 fffff800`e228c580   MS6Filter T (no symbols)           
        Loaded symbol image file: MS6Filter.sys
        Image path: \SystemRoot\System32\Drivers\MS6Filter.sys
        Image name: MS6Filter.sys
        Timestamp:        Mon Aug 01 01:41:03 2011 (4E363C6F)
        CheckSum:         00012C45
        ImageSize:        0000C580
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  4. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #4

    If you click on the Start button, Settings, Updates 7 Security then Check for updates, you don't see anything?

    Click on Advanced options and make sure Defer feature updates is not checked.
      My Computers


  5. Posts : 22
    Windows 10 Pro 64 bit
    Thread Starter
       #5

    I think I may have updates deferred, or I may have changed the way updates are handled in the organization settings by accident. I'll check. All I see is an update for a Razer peripheral I no longer own.

    Update:
    I've attached a screen shot of what my advance updates settings look like. Defer is grayed out. I've looked at some guides to try to figure out how to fix it but no luck

    Ztruker said:
    If you click on the Start button, Settings, Updates 7 Security then Check for updates, you don't see anything?

    Click on Advanced options and make sure Defer feature updates is not checked.
    Last edited by rubyred; 21 May 2016 at 13:18.
      My Computer


  6. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #6

    I suspect a GPEDIT (Group Policy) change because of the red notice: Some settings are managed by your organization
      My Computers


  7. Posts : 22
    Windows 10 Pro 64 bit
    Thread Starter
       #7

    I tried to reset my group policies, particularly the ones around Windows Updates no luck. I refreshed Windows, I'm in the process of reinstalling drivers and programs.

    Ztruker said:
    I suspect a GPEDIT (Group Policy) change because of the red notice: Some settings are managed by your organization
      My Computer


  8. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #8

    Okay, thanks for letting me know. Hope that fixes the problem. Make sure when you're done you are at the latest 10586.318 level.
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 17:59.
Find Us




Windows 10 Forums