BSOD - Possibly hardware related?

aiceweiss · 28 Apr 2016

Hi all,

I have an MSi GT70 20C Laptop that I've had numerous problems with.

When I first ordered this laptop it was dead on arrival, and had to be shipped back for fixing. Since i've gotten it back, I have had BSODs ranging from 0-2 times a week up to 6 times in a day.

I finally got fed up with it and started digging. I did memtest and recieved no errors after 6 passes, I just tried running driver verifier and the computer would not boot up, but yielded a dump file for me. I checked OS integrity as well as Harddrive chkdsk came back clean. Attached is the required dumps. I did check through the memory dump for the verifier and it does mention possibly hardware related. I've heard interpreting the verifier dumps is a science so hopefully someone more experienced can help me out.

This BSOD tendency has carried through from Windows 7 to Windows 10. It doesn't seem to have a rhyme or reason to when it crashes, although I've noticed certain apps such as Steam Games don't cause crashes but having java applications and IDE's open seem to increase the tendencies.

Any insight would be greatly appreciated.

Thanks,
Aaron

axe0 · 29 Apr 2016

Before we start troubleshooting, 2 things first

Warning

Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

An easy way to get rid of them is using a restore point prior the use.
With laptops you only need to download the drivers the manufacturer provides, laptop manufacturers alter their drivers forcing their customers to use the altered drivers for best stability & performance. It doesn't mean you can't install other drivers, but if you do then you could expect problems & download them from the right sources and not through driver update programs.

Please remove all pirated programs and such from your system before we can start troubleshooting.
The Forum rules is meant for everything regarding piracy

Discussing it,
Asking for guidance,
Asking for a crack,
The use of it,
Etc.

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).

aiceweiss · 29 Apr 2016

axe0 said:

Before we start troubleshooting, 2 things first

Warning

Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

An easy way to get rid of them is using a restore point prior the use.
With laptops you only need to download the drivers the manufacturer provides, laptop manufacturers alter their drivers forcing their customers to use the altered drivers for best stability & performance. It doesn't mean you can't install other drivers, but if you do then you could expect problems & download them from the right sources and not through driver update programs.

That's great information to know! Thank you. I have a question about my drivers then. Here is the page for my laptop on the manufacturer's website: https://www.msi.com/Laptop/support/G...ml#down-driver. The only operating systems they list for driver downloads are Windows 7, Windows 8, and Windows 8.1. Did I make the mistake in upgrading Operating Systems when the manufacturer does not support 10 yet? Or is 8.1 "close-enough" for the drivers to function properly?

Once I restore to a date past my Driver Booster 3 installation, should I go ahead and follow this driver installation according to the manufacturer's website?

Please follow below sequence to install driver. 1. Chipset, 2. Intel VGA, 3. nVidia VGA, 4. Audio, 5. LAN, 6. Card Reader 7. WLAN, 8. BT, 9. Touchpad, 10. ME, 11. Radio Switch, 12. Others

axe0 said:

Please remove all pirated programs and such from your system before we can start troubleshooting.

This will be done as I am able to return to my computer at home. Will you need a re-upload of the info .zip file once this is complete?

axe0 · 29 Apr 2016

Did I make the mistake in upgrading Operating Systems when the manufacturer does not support 10 yet?

Not necessarily, but if any problem arises with the drivers then you can't do much about it as there isn't support for it, basically meaning that you're from that point running a system that isn't compatible (anymore).

After you've removed the drivers installed by that program, yes install the drivers MSI provides and see how it goes. If all is well you're lucky :)

aiceweiss · 29 Apr 2016

Thanks for the information, it will probably take me another 24-30 hours to have the time at my computer to do this. I will update this thread when I am able.