Surface PRO 4. Brand new out of the box. BSOD.


  1. ben2windows
    Posts : 1
    Windows 10
       New #1

    Surface PRO 4. Brand new out of the box. BSOD.


    Attachment 77085 I will update this thread soon. I just don't want it to crash before submitting post.

    Brand new Surface PRO 4. I am using the surface dock as well. I opened it during the April 19-20 firmware updates for the Surfaces. Then it started updating and it threw all kinds of errors:

    0xc0000021aKMODE_EXCEPTION_NOT_HANDLED (afd.sys)
    SYSTEM_SERVICE_EXCEPTION
    INTERRUPT_EXCEPTION_NOT_HANDLED
    special pool detected memory corruption
    IRQ NOT LESS OR EQUAL
    fileinfo.sys

    Then, I created a USB surface eraser from https://www.microsoft.com/en-us/down....aspx?id=46703

    Restored from the cloud. So basically doing another fresh install. I am done doing that, I have not installing any software whatsoever to identify the real root cause. I just ran the dm_log_collector and it actually did crash once again after the fresh install.


      My Computer
    Quote Quote

  3. DustSailor
    Posts : 463
    Windows 10 Home and Pro
       New #2

    Return it mate. Usually full refund, or trade in for another one (without the BSOD)
      My Computer
    Quote Quote

  4. Arc
    Posts : 1,626
    Microsoft Windows 10 Home
       New #3

    DustSailor said:
    Return it mate. Usually full refund, or trade in for another one (without the BSOD)
    +1, what he said! ▲
      My Computer
    Quote Quote

  6. dencal
    Posts : 3,105
    W10 Pro + W10 Preview
       New #4

    ben2windows said:
    Attachment 77085 I will update this thread soon. I just don't want it to crash before submitting post.

    Brand new Surface PRO 4. I am using the surface dock as well. I opened it during the April 19-20 firmware updates for the Surfaces. Then it started updating and it threw all kinds of errors:

    0xc0000021aKMODE_EXCEPTION_NOT_HANDLED (afd.sys)
    SYSTEM_SERVICE_EXCEPTION
    INTERRUPT_EXCEPTION_NOT_HANDLED
    special pool detected memory corruption
    IRQ NOT LESS OR EQUAL
    fileinfo.sys

    Then, I created a USB surface eraser from https://www.microsoft.com/en-us/down....aspx?id=46703

    Restored from the cloud. So basically doing another fresh install. I am done doing that, I have not installing any software whatsoever to identify the real root cause. I just ran the dm_log_collector and it actually did crash once again after the fresh install.


    My first two Surface Pro 4,s had to be RTM,d......I decided to purchase a third from a different supplier, and have been trouble free since.
    I endorse the two previous posters advice.
      My Computers
    Quote Quote

 

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