1.    18 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 2
    Windows 10 64bit

    3rd BSOD in a month

    Last night I received my 3rd blue screen error in about a month. That one and the previous one said "system service exception (netio.sys)." I forget if the first time this happened the error listed the same.

    Anyway, here's my log file (I hope it's alright. It saved on it's own with no prompts).

    I'm working on an Acer R3-131T laptop with 4GB RAM. As far as I know, I have the most updated drivers. My computer came equipped with the "Acer Care Centre" which hasn't listed new updates for a month or so. Going directly to Acer's website there weren't any new updates that seemed applicable to me at this time.

    I understand from reading another thread that some drivers aren't 100% compatible with Win10, and I'm assuming that's the issue here; just not sure which one(s) I need to do anything with.

    Thanks in advance for your time!
    3rd BSOD in a month Attached Files
      My System SpecsSystem Spec

  2.    18 Apr 2016 #2
    Join Date : Mar 2016
    Posts : 94


    welcome to the forums. I'm affraid your zip-file is empty.
    Please redo the data-gathering.

    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3.    18 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 2
    Windows 10 64bit

    Sorry about that.

    I just ran the data-gatherer again and it says "all files have been gathered and are in a zipped folder on your desktop" but when I open it, it's still blank. What's going on?

    It also never asks me to save it. It just runs, auto-saves and tells me so.
      My System SpecsSystem Spec

  4.    19 Apr 2016 #4
    Join Date : Mar 2016
    Posts : 94

    I'm not sure, maybe if you try to run it as an administrator?
    right-click -> run as admin
      My System SpecsSystem Spec

  5.    19 Apr 2016 #5
    Join Date : Jun 2015
    Posts : 10,397
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro

      My System SpecsSystem Spec


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