two BSOD problems please help


  1. Posts : 5
    Windows 10 Home 64-bit
       #1

    two BSOD problems please help


    I get them randomly and I only have seen two errors .. one was "system thread not handled" and the other is video tdr failure nvlddmkm.sys and I'm pretty sure both are related to the NVIDIA card but I don't know what to do, I went to safe mode I uninstalled it completely and installed it again but problem still persists also I noticed BSOD happens more when the laptop is on battery power .. like it still happens when plugged in but not as much .. and also it has to happen at least once when I turn the laptop on first thing in the day and I hold the power button to close it and open again and it doesn't do it anymore and it doesn't happen in the middle of working or after many hours of being open it usually happens within the first 30 minutes of starting up... it may happen again after reboot but very rarely ... and I haven't noticed any actions that trigger the error it sometimes happens even if I didin't touch the laptop yet .. but there was this one time where I was applying NVIDIA global settings to high performance and clicked apply then froze and gave me BSOD although it was working before I made the file that the forum asked for and I hope someone tell me what causes this exactly and how to solve it
      My Computer


  2. Posts : 14,903
    Windows 10 Pro
       #2

    Hi CMBADR,

    Welcome to the 10forums :)

    You're correct that the crashes are caused by the Nvidia drivers, but it seems you're using the drivers from Nvidia directly instead of from MSI what may cause problems due to altering in the drivers MSI provides.
    Please follow below instructions, if the support page isn't the right one please let me know :)

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from MSI. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 75413
    Code:
    0: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff800`b8010000 fffff800`b8c61000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Mar 22 02:44:53 2016 (56F0A395)
        CheckSum:         00C1D858
        ImageSize:        00C51000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


  3. Posts : 5
    Windows 10 Home 64-bit
    Thread Starter
       #3

    axe0 said:
    Hi CMBADR,

    Welcome to the 10forums :)

    You're correct that the crashes are caused by the Nvidia drivers, but it seems you're using the drivers from Nvidia directly instead of from MSI what may cause problems due to altering in the drivers MSI provides.
    Please follow below instructions, if the support page isn't the right one please let me know :)

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from MSI. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 75413
    Code:
    0: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff800`b8010000 fffff800`b8c61000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Mar 22 02:44:53 2016 (56F0A395)
        CheckSum:         00C1D858
        ImageSize:        00C51000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    okay I uninstalled everything Nvidia using the driver uninstaller and I opened the MSI page for drivers .. do I download only the Nvidia part right? I don't need to download every single thing on the page I'm supposed to already have it installed right? and one other thing .. that program called driver reviver detected 18 drivers needing updates but to update I have to buy it I'm not going to buy it so is there any other way to update them? it gave me the names of the drivers that need updating .. so can I do them manually ? if so how?
      My Computer


  4. Posts : 14,903
    Windows 10 Pro
       #4

    You only have to download the Nvidia drivers :)

    Such programs include literally everything, also Windows drivers which can't be updated without an update through Windows Update.
    These programs are scam, I recommend that you never use them as they install either the wrong or corrupted drivers and cause problems.
    You should only install drivers provided by the laptop manufacturer, in your case MSI.

    If you keep your drivers & BIOS (drivers & BIOS via MSI) & software up to date there isn't a problem regarding updates :)
    When software is discontinued, simply replace it or at least remove it.
      My Computers


  5. Posts : 5
    Windows 10 Home 64-bit
    Thread Starter
       #5

    axe0 said:
    You only have to download the Nvidia drivers :)

    Such programs include literally everything, also Windows drivers which can't be updated without an update through Windows Update.
    These programs are scam, I recommend that you never use them as they install either the wrong or corrupted drivers and cause problems.
    You should only install drivers provided by the laptop manufacturer, in your case MSI.

    If you keep your drivers & BIOS (drivers & BIOS via MSI) & software up to date there isn't a problem regarding updates :)
    When software is discontinued, simply replace it or at least remove it.
    okay, thanks so much man I appreciate it .. after I install the Nvidia driver from MSI do I update it from the Nvidia center as normal if asked or what? or does windows update handle that? sorry for asking a lot :) I just need to make sure i don't mess up this time
      My Computer


  6. Posts : 14,903
    Windows 10 Pro
       #6

    Windows Update can handle it, but you can decide what source you want to use :)

    If you want to use MSI then you should configure your system to not install them.
    In control panel go to system and follow the picture :)
    Attachment 75441
      My Computers


 

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