BSOD - BAD_POOL_HEADER - ntoskrnl.exe

Hi,

Recently I've been getting fairly frequent BSOD (BAD_POOL_HEADER) on my PC. It was around the same time as I moved the PC from one room to another. Perhaps this is merely co-incidental, I don't know, perhaps a driver or something else causes the issues. After the BSODs I did reseat my memory just in case I had accidentally knocked it out, but all seemed OK.

There's no real pattern I can discern that triggers the BSOD any more than normal use. I generally use my PC for internet browsing and a bit of GoPro and photo editing. It's an old beast, ~7/8 years old, Dell, running windows 10. Technically the GFX card doesn't have a windows 10 driver, however, I upgraded to Windows 10 a while back and have only had problems in the past 3-4 weeks.

I've ran mulitple memory checks (the most recent was an extended, 5 pass) all have come back without error. SFC /scannow also comes back clean.

PC Info:
OS Name Microsoft Windows 10 Pro
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model Studio XPS 435MT
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 2668 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.0.2, 14-Nov-08
SMBIOS Version 2.5
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.0"
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 5.99 GB
Available Physical Memory 3.47 GB
Total Virtual Memory 12.0 GB
Available Virtual Memory 9.22 GB
Page File Space 6.00 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes



Thanks for any help.
Duncan

Attachment 72739

The pc info looks like a copy/paste from msinfo32 which is missing in the dump among with many others of which some are important to have.

Please run the DM Log Collector again and upload a new zip.
The zip normally contains at least following files

1. 19 .txt,
2. 1 .nfo,
3. 1 or more .dmp

It doesn't freeze, the msinfo32 is large and takes some time.

It is the USB network driver that causes the crashes which is outdated.
Either update/reinstall the drivers or remove it if updating/reinstallation doesn't help.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, ffffe001ffe6f250, ffffe001ffe6f310, 40c0005}

*** WARNING: Unable to verify timestamp for athuwbx.sys
*** ERROR: Module load completed but symbols could not be loaded for athuwbx.sys

Name	[00000003] NETGEAR WNA1100 N150 Wireless USB Adapter
Adapter Type	Ethernet 802.3
Product Type	NETGEAR WNA1100 N150 Wireless USB Adapter
Installed	Yes
PNP Device ID	USB\VID_0846&PID_9030\12345
Last Reset	03-Apr-16 12:30 AM
Index	3
Service Name	athur
IP Address	192.168.0.3, fe80::6021:fdb:d4c0:dc9c, fdaf:b1aa:a30a:0:8134:48a:7cb9:9370, fdaf:b1aa:a30a:0:6021:fdb:d4c0:dc9c
IP Subnet	255.255.255.0, 64, 128, 64
Default IP Gateway	192.168.0.1
DHCP Enabled	Yes
DHCP Server	192.168.0.1
DHCP Lease Expires	04-Apr-16 8:48 AM
DHCP Lease Obtained	03-Apr-16 8:48 AM
MAC Address	‪E0:91:F5:47:00:E7‬
Driver	c:\windows\system32\drivers\athuwbx.sys (10.0.0.28, 2.58 MB (2,702,336 bytes), 14-Dec-15 8:37 AM)


20-Nov-13 3:43:49 AM   C:\WINDOWS\system32\drivers\athuwbx.sys

When you say there's a newer one, which one were you meaning?

I didn't say that, I didn't check so I didn't know if there were updates which is why I wrote 'if updating OR reinstalling doesn't help' (updating/reinstalling). So if updating wouldn't work because no updates were available another option would be there which was reinstalling.

If this doesn't work, and I need to uninstall the driver permanently, do I need to replace the hardware or is there an unofficial driver?

If reinstalling doesn't help, you need to remove the device and driver, the rest is up to you.

The zip is empty, try to upload it again.