1.    03 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 2
    windows 10

    BSOD - Bad Pool Header

    I've tested the memory with memtest86, uninstalled recently installed software and updated my drivers with driver reviver. these were the recommendations on other forums and i'm unsure what else i can do to try and fix this.

    i tried to upload my minidump folder aswell as a .7z file but it didnt like it so if its needed could someone tell me how to upload it.
    BSOD - Bad Pool Header Attached Files
    Last edited by EpicJargon; 04 Apr 2016 at 00:18.
      My System SpecsSystem Spec

  2.    04 Apr 2016 #2
    Join Date : Mar 2016
    Posts : 94


    The minidump refers to process mbamservice.exe and the stack mentions : mvac
    These both refer to Malwarebytes (Web Access Control)

    Now having looked at that, i take a look at your installed programs.
    I've noticed that besides MalwareBytes, you also have BitDefender 2016 installed.

    ProductAgentService.exe    "C:\Program Files\Bitdefender Agent\ProductAgentService.exe"   
    mbamscheduler.exe          "C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe"

    It is bad practice to install 2 anti-virus programs. (Why Using Multiple Antivirus Programs Is A Bad Idea |)

    I would suggest to uninstall both and then install one of the two.

    See if this solves your BSOD problems.
      My System SpecsSystem Spec

  3.    04 Apr 2016 #3
    Join Date : Jun 2015
    Posts : 10,403
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro

    There are lately problems when Malwarebytes Web protection is enabled and Bitdefender is installed too, but that is not the reason why I post

    Why I post is just to note a thing about Malwarebytes.
    • Malwarebytes is no Anti-Virus program but Anti-Malware program.
    • Malwarebytes is designed to run alongside all of the popular antivirus programs.
    • Malwarebytes is designed to detect zero day threats before AV's detect them.
      My System SpecsSystem Spec

  4.    04 Apr 2016 #4
    Join Date : Apr 2016
    Posts : 2
    windows 10

    thank you zztemp for identifying what is causing the issue ill uninstall Malwarebytes or at least try to disable the web protection but as axe0 pointed out Malwarebytes isn't an antivirus and shouldn't have issues with bitdefender .

    thank you for your response axe0 i checked if there were issues between bitdefender and Malwarebytes when i installed it but it looks like i must have missed something.
      My System SpecsSystem Spec


Similar Threads
Thread Forum
Hi, I upgraded my Win 7 PC to Win 10 and it works fine but whenever left idle it eventually crashes with a BAD POOL HEADER error. Any ideas how to fix? Thanks, Chris
BSOD Crashes and Debugging
BSOD Bad pool header
I Received the error, A problem has been detected and Windows has been shut down to prevent damage to your computer. BAD_POOL_HEADER Technical Information: *** STOP: 0x00000019
BSOD Crashes and Debugging
BSOD Bad Pool Header
Since upgrading to Windows 10 from Windows 7, my computer would crash once a day with a bad pool header notification. I have tried everything I can think of to resolve this issue, and am coming here as a last resort. Below is my DM Log Collector zip.
BSOD Crashes and Debugging
BSOD bad pool header after installing windows 10
Hi, After upgrading to windows 10 pro from windows 7 pro I randomly get BSOD bad pool header. I've attached the zip file. Any help would be appreciated. Thanks!
BSOD Crashes and Debugging
Solved BSOD every time I boot the machine I get Bad Pool header
Every since I upgraded to windows 10 and boot my desktop machine I get a BSOD with Bad Pool header. It keeps looping and rebooting with the same error. The only way around it is to go into the bios and save changes and then it allows me to log in. I...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:48.
Find Us
Twitter Facebook Google+

Windows 10 Forums