High CPU usage & DRIVER_POWER_STATE_FAILURE

zimaq · 25 Mar 2016

Hello!
I am having really nasty problem with my Windows 10 install. I recently bought and build new setup, installed Windows 10, and everything worked just fin... until it stopped. After some time I noticed I have high CPU consumption by ntoskrn.exe. I googled it and found that I probably need to update my GPU drivers - but AMD does not support older architecture, and I already have newest available drivers installed (15.7.1). So I updated all other divers for motherboard etc. It did not help.
The strange thing is that sometimes when I log in it works just fin, and another time CPU usage of ntoskrn.exe ramps up as soon as I log in. Sometimes it starts after waking from sleep or hibernation.
Few other things:

when this happens I cannot install or uninstall any drivers, I cannot even go to drivers details tab in Device manager (it stucks).
I cannot run several programs like SpeedFan - I think because they need elevated permissions
sometimes it just BSODs - "DRIVER_POWER_STATE_FAILURE"
I cannot put it to sleep, turn of, hibernate - simply I cannot sjut it down properly. When I try to it "hangs" on "Shutting down" and after few minutes turns off. After powering it on again I clearly see that its a fresh boot, not waking form hibernation. I saw few times same BSOD as above - other times my screen just turns off so I cannot confirm if this happens every time, bu I assume it does.

I really need some help, because I'm out of my mind right now. It is very frustrating and I do not have any idea what causes it. I assume it is some driver failure, but which?

Thank you in advance.

axe0 · 25 Mar 2016

Please check if your activation is proper, do you see a watermark on your desktop like below picture?

Code:

  <LicensingStatus>SL_LICENSING_STATUS_UNLICENSED</LicensingStatus>

Attachment 71390

zimaq · 26 Mar 2016

It is legitimate and activated version of Windows.
Attachment 71511
Also - I forgot to point that I needed to run DM Log Collector in Safe Mode because it does not finish whatever it is doing normally. I also tried to remove my video card and all of its divers using Display Driver Uninstaller in safe mode, relying on CPU built in equivalent - it did not helped.
What is funny, yesterday I colud not even log in without seeing high CPU usage of the process, today it is working just fin right now...

axe0 · 26 Mar 2016

How long did you wait for it to finish? The msinfo32.nfo file is quite large and takes time to complete.

zimaq · 26 Mar 2016

Like half an hour?
in safe mode it finishes in ~1 minute.
But right now, since it is working normally in regular boot I ran DM Log Collector again.
Results in attachment.

axe0 · 26 Mar 2016

The license status is now fine as you said :)

Code:

  <LicensingStatus>SL_LICENSING_STATUS_LICENSED</LicensingStatus>

Please remove ASUS software while troubleshooting.

Code:

0: kd> !irp ffffe001`9ffb22a0
Irp is active with 22 stacks 18 is current (= 0xffffe0019ffb2838)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [IRP_MJ_POWER(16), IRP_MN_WAIT_WAKE(0)]
            0  0 ffffe0019e601060 00000000 fffff800f7a43980-fffff800f7a27150    
	       \Driver\USBHUB3	ACPI!ACPIDeviceIrpDeviceFilterRequest
			Args: 00000000 00000000 00000000 00000003
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe0019e387350 00000000 fffff800fcf50890-ffffe0019e37d760 Success Error Cancel pending
	       \Driver\ACPI	AiChargerPlus
			Args: 00015600 00000001 00000004 00000003
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e0 ffffe0019e37d610 00000000 fffff800fcf50890-ffffe0019e38f7c0 Success Error Cancel 
	       \Driver\AiChargerPlus	AiChargerPlus
			Args: 00015600 00000001 00000004 00000003
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e0 ffffe0019e38f670 00000000 00000000-00000000    
	       \Driver\AiChargerPlus
			Args: 00015600 00000001 00000004 00000003
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe0019e39f600 00000000 fffff8025c7210b8-ffffe0019ffaa0d0 Success Error Cancel pending
	       \Driver\usbccgp	nt!PopRequestCompletion
			Args: 00015600 00000001 00000004 00000003
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffe0019ffaa0d0    

			Args: 00000000 00000000 00000000 00000000

Please also check Intel for driver updates
Driver Reference Table - ICCWDT.sys
\

Code:

0: kd> !irp ffffe000`fc125010
Irp is active with 3 stacks 1 is current (= 0xffffe000fc1250e0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0  1 ffffe000fb697e40 00000000 00000000-00000000    pending
	       \Driver\ACPI
			Args: 00015500 00000001 00000004 00000003
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe000fbabe820 00000000 fffff802493920b8-ffffe000feedf530 Success Error Cancel pending
	      Unable to load image \SystemRoot\System32\drivers\ICCWDT.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ICCWDT.sys
*** ERROR: Module load completed but symbols could not be loaded for ICCWDT.sys
 \Driver\ICCWDT	nt!PopRequestCompletion
			Args: 00015500 00000001 00000004 00000003
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffe000feedf530    

			Args: 00000000 00000000 00000000 00000000

zimaq · 26 Mar 2016

I uninstalled Asus AI software, but i googled for the ICCWDT.sys and it seems to either be a part of the said software or Intel Extreme Tuning Utility, which I do not have or use.
Everything is working OK right now, I will update the thread if the problem returns.

Thank you for your help and time - I really appreciate it! :)