1.    24 Mar 2016 #1
    Join Date : Jan 2016
    Posts : 12
    Windows 10

    BSOD when laptop runs on battery

    Hey guys, I hope someone can help with this. I upgraded my Alienware laptop to windows 10 several months ago but only recently did I try running it on battery power and found out that it repeatably/seemingly randomly crashes. So far this ONLY seems to happen when running on the battery. After installing Windows 10 I did a reset and cleared everything, letting Windows 10 format the HD and reinstall itself. Then I downloaded all my drivers from Alienware and installed them clean. Everything has been running fine up until now.

    The error I am getting is:

    System Service Error

    When I googled the error it said that it was a BSOD, so here I am. Any help with this would be greatly appreciated, thanks.
    BSOD when laptop runs on battery Attached Files
      My System SpecsSystem Spec

  2.    25 Mar 2016 #2
    Join Date : Jun 2015
    Posts : 10,448
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro

    Nvlddmkm is the Nvidia display driver, fortunately there is a driver update available.
    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from HP. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Click image for larger version. 

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      My System SpecsSystem Spec

  3.    25 Mar 2016 #3
    Join Date : Jan 2016
    Posts : 12
    Windows 10

    Well I followed the directions and uninstalled my driver in safe mode then reinstalled a freshly downloaded driver. I am trying it out now to see if it works. There is one problem however, my screen "dim" option is darkened out (when I click on the "battery" icon on my toolbar. Even in power options there is no slider to control screen brightness now.

    Edit: I'll start a different thread about this since its not really BSOD related.
    Last edited by Snarkypuss; 25 Mar 2016 at 20:58.
      My System SpecsSystem Spec


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