BSOD Help.

BorisTheAnimal said:

Well now that you say that you get an error with username or password incorrect, are you sure that you are logged in as the administrator?

Yes, as I stated earlier, I only have one account on any computer I ever own, therefor, only ever one account so it's always admin, and in the settings, users tab it even says "Username, Administrator"

So, as it appears, I checked my system and I guess the last BSOD took out my system info folder, my prgram advanced systemcare MAY fix it, I'm going to restart and see, if not, I'm backing up the little bit of stuff on this computer to my external hard drive that isn't on it already, then doing a clean system restore, updating all the drivers, installing updates, then doing the dm log and uploading here, if it works.
Unless you guys know a way to get the system info folder back.

Well I'm sad that none of the tools worked out for you.

Make a folder on the desktop, this is where we will put all the necessary files.

Firstly, open up file explorer and in the address paste this in: "%SYSTEMROOT%\minidump" and if you find any files copy them to the folder, in the run box(this will probably be Cortana for you) type this "msinfo" when the window opens -> click file -> click export -> redirect to the folder, again go back to Cortana type this: "dxdiag" when the window opens -> click save all information -> and save it in the folder we created.

And with those files we should get some order on this soup.

Cheers, Boris :)

No not really sorry and without any dmp files this will become really hard to troubleshoot.

Hi.

I took a quick peak at the files and I would recommend at this stage that you run these:

RAM test memtest86+

And these: right click on windows key in left bottom corner -> select Command Prompt(Admin) -> type sfc /scannow and let it run. after that it has run it course, don't close the command prompt, type chkdsk x: /r /f (x is your OS drive).

I'm off to bed, good night!

Cheers, Boris :)

BorisTheAnimal said:

Hi.

I took a quick peak at the files and I would recommend at this stage that you run these:

RAM test memtest86+

And these: right click on windows key in left bottom corner -> select Command Prompt(Admin) -> type sfc /scannow and let it run. after that it has run it course, don't close the command prompt, type chkdsk x: /r /f (x is your OS drive).

I'm off to bed, good night!

Cheers, Boris :)

Thanks, I already did memtest before I came here, and pulled a ram stick that was bad the other 3 should be okay according to memtest, and I'll do the other stuff right now. good night!

So my program didn't fix the system info thing, nothing is, I really don't want to do a system restore though... The sfc /SCANNOW stalled at 37% it's been that way for hours and hours.

Now that some of those tests didn't work for you I would recommend that you update your BIOS.

First go to ASUS support download page and download the BIOS file version 2601 here:
M5A97 LE R2.0

Second, put the unzipped file on an empty USB stick and restart the computer, go into BIOS and locate a tool called EZ Flash and follow the on screen commands.

I also found this video on how to use the tool:


Cheers, Boris :)

I've gone a bit through the dumps and noticed quite a few file system drivers which are a bit focused to the hard drive part.
What hard drive(s) do you have? Please fill in your system specs more completely, I've posted more about it below in this post:)

Code:

0: kd> k
 # Child-SP          RetAddr           Call Site
00 ffffd000`224f76a0 fffff800`6e24cf52 NTFS!NtfsDeleteScb+0x409
01 ffffd000`224f7740 fffff800`6e185a83 NTFS!NtfsRemoveScb+0x62
02 ffffd000`224f7780 fffff800`6e185f5a NTFS!NtfsPrepareFcbForRemoval+0x63
03 ffffd000`224f77c0 fffff800`6e24cd1c NTFS!NtfsTeardownFromLcb+0x24a
04 ffffd000`224f7860 fffff800`6e17ca80 NTFS!NtfsTeardownStructures+0xdc
05 ffffd000`224f78e0 fffff800`6e234b5b NTFS!NtfsDecrementCloseCounts+0xd0
06 ffffd000`224f7920 fffff800`6e270a32 NTFS!NtfsCommonClose+0x40b
07 ffffd000`224f79f0 fffff802`96edd6a9 NTFS!NtfsFspCloseInternal+0x1a6
08 ffffd000`224f7b80 fffff802`96f6f895 nt!ExpWorkerThread+0xe9
09 ffffd000`224f7c10 fffff802`96fd3906 nt!PspSystemThreadStartup+0x41
0a ffffd000`224f7c60 00000000`00000000 nt!KiStartSystemThread+0x16

Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs

• CPU
• Mainboard
• Memory
• SPD*
• Graphics

*SPD shows the details of each module, you can show the details by choosing different slots in the left upper corner.
Please make screenshots of each module.

Please post each screenshot in your next reply/replies.

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling system and other used stuff. PSU, cooling system and other used stuff are not mentioned in the tool.

How to fill in your system specs: