Windows 10 BSOD after upgrade (MEMORY_MANAGEMENT)


  1. stevenvw
    Posts : 1
    Windows 10
       New #1

    Windows 10 BSOD after upgrade (MEMORY_MANAGEMENT)


    Specs:
    OS: Windows 10 x64 (upgraded from Windows 7 x64)
    Motherboard: Gigabyte GA-78LMT-USB3
    CPU: AMD model unknown
    RAM: n/a

    I recently had a client ask me to upgrade one of their computers running Windows 7 to Windows 10. The upgrade was successful and there did not appear to be any issues or hiccups.
    I got a call from them 2 days after the upgrade that the computer had crashed at lunch time. I arrived an hour later, and the computer crashed 3 more times while I was on site.
    I managed to see the BSOD and the message when the computer crashed, and it seems that the issue is with memory management – something about the pagefile being corrupted. They have never had a BSOD with this computer until Windows 10 was installed. The computer had AVG Antivirus installed before/during the upgrade. I thought that perhaps it was interfering with Windows 10 so I uninstalled it, but the computer has still crashed a few times since then.
    I managed to get some of the memory dumps and have uploaded them into my Dropbox.
    The full dump is located here: https://dl.dropboxusercontent.com/u/...27s/MEMORY.DMP
    And a smaller kernel dump is here: https://dl.dropboxusercontent.com/u/...6-27968-01.dmp

    I’m hoping somebody with more skills at debugging than I have would be able to help figure out what is going on here. Doing a full re-install is not something that they want to do, other than as a last resort. Would this be a driver issue, or a faulty stick of RAM?
      My Computer
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  3. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #2

    Your best bet is to follow the instructions at the top of your thread (or any thread) and collect all the required data and upload it here, not to Dropbox or anywhere else.

    Attachment 68952
      My Computers
    Quote Quote

 

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