Receiving various BSOD errors on Windows 10.

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  1. Posts : 10
    Win10
       #1

    Receiving various BSOD errors on Windows 10.


    Hello,

    I have a Latitude E5450 laptop running Windows 10 with the latest update. Recently I have started getting the blue screen of death very often (several times a day) with various errors.

    I have tried a tool called "BlueScreenView", the results show that most of BSODs are correlate to "ntoskrnl.exe" as you can see in bellow pictures:





    After some searches, I suspect there are some problems with RAM, hence I ran memtest86+ and surprisingly found no error at all:



    Here are my dump files for diagnosis:

    Thank you,
      My Computer


  2. Posts : 14,901
    Windows 10 Pro
       #2

    Please make sure to update/reinstall all drivers provided by Dell
    Product Support | Dell Bulgaria


    There are a lot of different crashes, including hardware errors.




    Diagnostics Troubleshooting

    Read carefully before proceeding.



    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: Hard Drive Diagnostics
    Part Three: GPU Stress Test




    ONE

     CPU TEST


    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    TWO

     HDD TEST


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.





    THREE

     GPU TEST


    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My Computers


  3. Posts : 10
    Win10
    Thread Starter
       #3

    Hello,
    Here are the results
    CPU stress test with prime95:
    Attachment 68782

    chkdsk: No problem,
    HDtune:

    Attachment 68783
    Attachment 68784
    Attachment 68785
    GPU stress test:
    Attachment 68786

    There are several crashes since the last time i posted, do I need to upload them as well?

    Thank you!
      My Computer


  4. Posts : 14,901
    Windows 10 Pro
       #4

    Your CPU is faulty, if you have warranty use it or replace the laptop.
      My Computers


  5. Posts : 10
    Win10
    Thread Starter
       #5

    Is this a strong evidence to proof that my CPU is faulty? I checked with the hardware diagnostic of dell and the results are OK. I mean what if the manufacturer refuse to warrant my laptop if their tool found no error?
    Sorry for the dummy question but I never have this experience before!
      My Computer


  6. Posts : 14,901
    Windows 10 Pro
       #6

    It is strong evidence, but software isn't 100% reliable.
    Because software isn't 100% I have 2/3 tests for the CPU which you can run, the 2nd is the IntelBurnTest (instructions in the post)
      My Computers


  7. Posts : 10
    Win10
    Thread Starter
       #7

    Here are IntelBurnTest:
    Attachment 68912
    I forgot to save screenshot of high result but it still passed
    Attachment 68914
      My Computer


  8. Posts : 14,901
    Windows 10 Pro
       #8

    Lets see what Intel Diagnostics Test shows
    Download Intel Processor Diagnostic Tool

    Just to note, if even the Intel Diagnostics Test doesn't show any problem, I keep with my suggestion about the CPU because Prime95 is a good reliable stress test.
      My Computers


  9. Posts : 10
    Win10
    Thread Starter
       #9

    Attachment 68975

    From the errors, I can suspect that it is pool corruption that cause issues.
      My Computer


  10. Posts : 14,901
    Windows 10 Pro
       #10

    If it is pool corruption you would need a kernel dump / memory dump to find the root cause or driver verifier to find the offending driver.
    But I believe that Prime95 is enough to determine your CPU is faulty.
      My Computers


 

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