1.    28 Feb 2016 #1
    Join Date : Feb 2016
    Posts : 2
    Windows 10

    "preparing automatic repairs" Then bsod

    Hi there,
    I purchased a hp pavilion laptop a few months ago with Windows 10 pre-installed.
    I haven't used it for a few days, turned it on this evening and I got a message on boot up saying
    "preparing automatic repairs" and then my screen goes blank 3-5 seconds later.
    I do not have a cursor and have tried various keys and different ways of trying to bring up some kind of option. I also tried plugging my laptop into my TV to see if it were perhaps the screen that was going wrong. To no avail, I have spent hours on Google trying to work this out and I have absolutely no idea what to do next as I seem to have no other option!

    I really really hope someone can help me!!

    Thank you in advance.

      My System SpecsSystem Spec

  2.    29 Feb 2016 #2
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,649
    Microsoft Windows 10 Home

    Hi Gibsonuk.

    We need at least some information about the BSOD in order to know what is going on there. Can you take a camera snap of it and let us see it?
      My System SpecsSystem Spec

  3.    29 Feb 2016 #3
    Join Date : Feb 2016
    Posts : 2
    Windows 10

    Hi Arc,
    I don't see a point in taking a picture of it as the screen just goes entirely black. No mouse no nothing at all. Regardless of which key I press or which form of keys I hit or type my password in etc etc the screen doesn't change. I have left it for hours wondering if it just takes a while but to no avail. I will however take a picture when I get home this evening.
    I think I still have warranty but I'd prefer to fix it myself.
      My System SpecsSystem Spec

  4.    29 Feb 2016 #4
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,649
    Microsoft Windows 10 Home

    Actually, this is a BSOD screen.

    Click image for larger version. 

Name:	bsod.jpg 
Views:	2 
Size:	62.8 KB 
ID:	67021

    The last line is the bugcheck code, the thing in the bracket is the probable cause.

    A entirely black screen is anything but a BSOD.
      My System SpecsSystem Spec


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