Brand new Computer BSoD Help


  1. Posts : 1
    Windows 10
       #1

    Brand new Computer BSoD Help


    I had a brick and mortar boutique help me spec out and build a computer, I picked it up yesterday and it wasn't until later at night when it began Blue Screening when playing some games, particularly Blade and Soul. Of course the boutique is closed on Sundays and I'm trying to self diagnose, which is getting me nowhere. I have played other games, none have Blue Screened me but they aren't as graphic intensive. Please help! I've attached the information!
      My Computer


  2. Arc
    Posts : 1,626
    Microsoft Windows 10 Home
       #2

    Code:
    BugCheck 101, {18, 0, ffffd001850c0180, 7}
    
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup:     MachineOwner
    ---------
    Code:
    BugCheck 124, {0, ffffe00007ac8028, be000000, 800400}
    
    Probably caused by : GenuineIntel
    
    Followup:     MachineOwner
    ---------
    The bugcheck codes are giving hints of hardware issue. It states ....
    Code:
    A fatal hardware error has occurred.
    As it is a brand new computer, it would be most wise to contract the vendor with this information.
      My Computer


 

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