dxgkrnl.sys blue screen

Njastarr · 28 Feb 2016

Hello,

So I opened a sound file in my video player and my laptop just blue screened :/ I uploaded the zip file if you need any more information please do ask. Also I just finished posting extra information and I think that I have multiple Nvidia drivers (can anyone tell me if I need to uninstall all of them or if its fine) it might be part of the problem.

thanks for helping!

OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
System Manufacturer Micro-Star International Co., Ltd.
System Model GE72 2QF
System Type x64-based PC
Processor Intel(R) Core(TM) i7-5700HQ CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. E1791IMS.111, 20/11/2015
Name NVIDIA GeForce GTX 970M
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um

axe0 · 02 Mar 2016

Warning

Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

My advice is to install the drivers MSI provides. Laptop manufacturers usually alter their drivers what forces their users to use those drivers, this doesn't mean you can't install other drivers but other drivers won't work as proper as the drivers MSI provides.
MSI Global | Notebook - The best gaming notebook provider

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from MSI. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
Attachment 67364

Code:

2: kd> lmvm nvlddmkm
start             end                 module name
fffff801`61a80000 fffff801`626a5000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Feb 09 05:28:39 2016 (56B96AF7) // The date should be 2015-09-02
    CheckSum:         00BF2DF6
    ImageSize:        00C25000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4