Had BSOD upon computer start


  1. Tonyb
    Posts : 1,116
    win 10 pro x64 os build 20H2
       New #1

    Had BSOD upon computer start


    So i had a BSOD upon computer startup, not sure what caused it my diagnostics says it was norton but i'm kind of suspicion on this as i have never had a issue with all the years i have used it, i collected the info from your own diagnostics collection tools, if you need any more info then that has collected do let me know. i only hope it was not norton i use it as its free from comcast and i like all the tools it has, and i have never noticed a performance hit from it.
      My Computer
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    Hi Tonyb,

    Unfortunately the cause is Norton, BUT if a crash only happens once then you have nothing to worry :)

    Driver Reference Table - BHDrvx64.sys
    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 135, {ffffffffc0000005, ffffd0006cc8c7d0, fffff800d8b8f5d0, ffffc00127886100}

*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
Probably caused by : BHDrvx64.sys ( BHDrvx64+e8c3f )

MachineOwner
      My Computers
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  4. Tonyb
    Posts : 1,116
    win 10 pro x64 os build 20H2
    Thread Starter
       New #3

    ugh so it was it looks like i will contact Symantec and see if they have a fix for this norton .sys file thanks for the speedy reply :)
      My Computer
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  6. axe0
    Posts : 14,903
    Windows 10 Pro
       New #4

    As I mentioned, if there is no other bluescreen you don't have to do anything :)
    If bluescreens occur only once Windows handles it.
      My Computers
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