BSOD when using any browser


  1. gemmakdoran
    Posts : 2
    Windows 10 downgraded to Windows 7 Pro
       New #1

    BSOD when using any browser


    I recently bought a HP Probook and within days I started getting BSOD - I had it replaced by HP and the same model replacement is now also giving BSOD. I deliberately didn't install anything on it apart from Chrome. I'm getting BSOD all the time now when browsing - it doesn't matter which browser I use. I have the minidump files but don't know how to read them. Is there anyone who could help read these files? I've uploaded them...any help greatly appreciated because I guess HP will refuse a replacement on the second unit.
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  3. lifetec
    Posts : 654
    windows 10 Pro
       New #2

    The dumpfiles are
    Code:
     *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 19, {20, fffffa8007620aa0, fffffa8007620b80, 40e0016}
*** WARNING: Unable to verify timestamp for Netwsw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw02.sys
Probably caused by : nwifi.sys ( nwifi!EtwEx_tidActivityInfoTransfer+98 )
Followup: MachineOwne
    This is the driver for your Intel Wifi driver.
    Update the driver to the latest version (windows 7) from your supportpage http://support.hp.com/us-en/product/...834555/drivers
    Because you did not include all the info files it is difficult to say what laptopversion you have exactly .
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  4. gemmakdoran
    Posts : 2
    Windows 10 downgraded to Windows 7 Pro
    Thread Starter
       New #3

    Hi - thanks a million. The laptop spec is as follows:

    • HP ProBook 450 G3
    • Core i5 6200U / 2.3 GHz
    • Windows 7 Professional 64-bit Edition / Windows 10 Pro 64-bit Edition downgrade
    • pre-installed: Windows 7
    • 4 GB RAM
    • 500 GB HDD
    • DVD SuperMulti
    • 15.6" 1366 x 768 ( HD )
    • Intel HD Graphics 520
    • 802.11ac
    • HP ProBook 450 G3
    • Core i5 6200U / 2.3 GHz
    • Windows 7 Professional 64-bit Edition / Windows 10 Pro 64-bit Edition downgrade
    • pre-installed: Windows 7
    • 4 GB RAM
    • 500 GB HDD
    • DVD SuperMulti
    • 15.6" 1366 x 768 ( HD )
    • Intel HD Graphics 520
    • 802.11ac


    Thanks for all your help
    Gemma
      My Computer
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