USB Causing IRQL_ ...

terrace29 · 31 Jan 2016

Hi,

I use my webcam sparingly and do not leave it plugged in on a regular basis. When plugging or unplugging, I am mindful of not having the the webpage or program open when detaching from the USB slot.

I've enclose my dump file, the problem only occurs when the webcam is connected or unconnected.

Thank you for your valuable assistance

terrace29

Attachment 61828

axe0 · 02 Feb 2016

Hi Terrace29,

The reason why your system crashes when you use your webcam is because the drivers of the webcam are 10 years old.
Check Creative for updates.
Driver Reference Table - V0060Vid.sys

Code:

*** WARNING: Unable to verify timestamp for V0060Vid.sys
*** ERROR: Module load completed but symbols could not be loaded for V0060Vid.sys


1: kd> lmvm V0060Vidstart             end                 module name
fffff801`3fb60000 fffff801`3fb83980   V0060Vid T (no symbols)           
    Loaded symbol image file: V0060Vid.sys
    Image path: \SystemRoot\system32\DRIVERS\V0060Vid.sys
    Image name: V0060Vid.sys
    Timestamp:        Fri Aug 25 09:51:55 2006 (44EEAC1B)
    CheckSum:         00030FE5
    ImageSize:        00023980
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

terrace29 · 02 Feb 2016

Thank you kindly axe0

terrace29 · 07 Feb 2016

I updated the driver, at least I installed the latest one available from the reference, however still crashes.

Hate to ask for a re-look, however I've done new dump file after a recent crash, I would greatly appreciate another look see.

Clearly getting a new suitable cam is the answer, I'm wondering if there would be any other resort.

Thank you again for you help.Attachment 62994

axe0 · 07 Feb 2016

I hope this says enough

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff80373cda494}

*** WARNING: Unable to verify timestamp for V0060Vid.sys
*** ERROR: Module load completed but symbols could not be loaded for V0060Vid.sys

An invalid memory address was being accessed when the priority (IRQL) was too high, for normal execution it should be 0, higher is meant for either Windows mechanism or hardware

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80373cda494, address which referenced memory

terrace29 · 07 Feb 2016

Thanks again axe0, I understand to a degree, much is beyond my level of expertise. I appreciate your prompt reply and will research this further.