Laptop Crashes sometimes while trying to wake up

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  1. aworrier
    Posts : 5
    Windows 10 Home
       New #1

    Laptop Crashes sometimes while trying to wake up


    I bought this laptop 2 weeks ago, it is a HP Pavillion Notebook. For about a week now, maybe even since when I got it, the laptop sometimes fails to wake up from sleep. The screen stays black, gets slightly lit up to gray, then the computer and goes through all that comes with that instead of waking up.

    The event log shows a Intel(R) Dynamic Platform and Thermal Framework error.

    System specs:
    Windows 10 Home 64-bit
    Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
    16GB RAM
    Memory:
    8GB Samsung 1600MHz
    8GB Samsung 1600MHz

    System board
    80A5 91.1C

    System BIOS:
    F.77

    The .zip folder as requested is below. Thank you for your help.

    Attachment 61806
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  3. dalchina
    Posts : 42,922
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Hi, if it's under warranty, you might consider returning it..
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  4. axe0
    Posts : 14,903
    Windows 10 Pro
       New #3

    Agreed with dalchina, although a driver from Intel graphics has been flagged this could be faulty hardware.
    Anyway, please try to update/reinstall your drivers from HP and see how it goes.
    If updating the drivers and/or BIOS doesn't help then RMA the laptop.
    Driver Reference Table - IntcDAud.sys
    Code:
    *** WARNING: Unable to verify timestamp for IntcDAud.sys
*** ERROR: Module load completed but symbols could not be loaded for IntcDAud.sys


0: kd> lmvm IntcDAud
start             end                 module name
fffff800`bb290000 fffff800`bb351000   IntcDAud T (no symbols)           
    Loaded symbol image file: IntcDAud.sys
    Image path: \SystemRoot\system32\DRIVERS\IntcDAud.sys
    Image name: IntcDAud.sys
    Timestamp:        Wed Aug 05 10:20:56 2015 (55C1C768)
    CheckSum:         000C7F6F
    ImageSize:        000C1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
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  6. aworrier
    Posts : 5
    Windows 10 Home
    Thread Starter
       New #4

    Thank you for your help!

    So I used both the HP support and Intel driver update check tools and Intel found just a bluetooth driver to update which HP says is not available anymore. No graphics card option. I then went through the Windows driver update center and was able to update the Intel graphics driver. Interestingly, the computer did they same lit black screen for a moment while the driver updated. I will let you know if this fixes it, but have I properly followed your instructions?

    I really appreciate you taking the time to help, thank you!
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  7. dalchina
    Posts : 42,922
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #5

    Forgot the obvious question- did it come with Win 10, or a free upgrade to Win 10?
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  8. aworrier
    Posts : 5
    Windows 10 Home
    Thread Starter
       New #6

    dalchina said:
    Forgot the obvious question- did it come with Win 10, or a free upgrade to Win 10?
    With Windows 10. Well, when I first started the computer, it was loading up Windows 10, so I assume it's that.
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  9. dalchina
    Posts : 42,922
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #7

    Ok, if it came with Win 10 even more justification to return it.. Ok, you might well have had a driver update automatically as a normal part of events.. and you'll almost certainly have received a number of updates in that time as the Windows as installed and purchased would inevitably be out of date perhaps by months, but you shouldn't be spending your time on sthg that might be hard to resolve.

    (A lot of sleep related problems have been reported here.. just try a search!)
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  10. axe0
    Posts : 14,903
    Windows 10 Pro
       New #8

    dalchina said:
    (A lot of sleep related problems have been reported here.. just try a search!)
    Yes, but if you specify the BSOD section, there hasn't been (a lot of) sleep problems with version 10586.
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  12. dalchina
    Posts : 42,922
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #9

    @axe0 ...ok, 'here' as in in 'tenforums'. (Perhaps the thread should be moved as no BSOD has been reported by aworrier)?
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  13. axe0
    Posts : 14,903
    Windows 10 Pro
       New #10

    It is a bluescreen problem
    I couldn't get to the graphics of Intel without a dump from a bluescreen.
    Agreed with dalchina, although a driver from Intel graphics has been flagged this could be faulty hardware.
    Anyway, please try to update/reinstall your drivers from HP and see how it goes.
    If updating the drivers and/or BIOS doesn't help then RMA the laptop.
    Driver Reference Table - IntcDAud.sys
    Code:
    *** WARNING: Unable to verify timestamp for IntcDAud.sys
    *** ERROR: Module load completed but symbols could not be loaded for IntcDAud.sys


    0: kd> lmvm IntcDAud
    start end module name
    fffff800`bb290000 fffff800`bb351000 IntcDAud T (no symbols)
    Loaded symbol image file: IntcDAud.sys
    Image path: \SystemRoot\system32\DRIVERS\IntcDAud.sys
    Image name: IntcDAud.sys
    Timestamp: Wed Aug 05 10:20:56 2015 (55C1C768)
    CheckSum: 000C7F6F
    ImageSize: 000C1000
    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers
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