New
#1
Laptop Crashes sometimes while trying to wake up
I bought this laptop 2 weeks ago, it is a HP Pavillion Notebook. For about a week now, maybe even since when I got it, the laptop sometimes fails to wake up from sleep. The screen stays black, gets slightly lit up to gray, then the computer and goes through all that comes with that instead of waking up.
The event log shows a Intel(R) Dynamic Platform and Thermal Framework error.
System specs:
Windows 10 Home 64-bit
Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
16GB RAM
Memory:
8GB Samsung 1600MHz
8GB Samsung 1600MHz
System board
80A5 91.1C
System BIOS:
F.77
The .zip folder as requested is below. Thank you for your help.
Attachment 61806