Long term BSOD WHEA

Long term problem with crashing, over a year, updated from win 8.1 to 10 in an effort to correct it, to no avail.

First crash happened while watching video in in the Chrome browser. Crashes did not happen using the internet explorer browser. Videos in the steam app, iTunes, and Netflix will all crash. The computer will also crash out in some games the most severe being that Minecraft will crash and leave corrupted data breaking saves.

Any help is greatly appreciated

Attachment 57479

The dumpfiles are:

Code:

  *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, ffffe00160718028, ba000000, 52000402}
Probably caused by : GenuineIntel
Followup: MachineOwner
---------
5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe00160718028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
 

Common Platform Error Record @ ffffe00186b3b028
-------------------------------------------------------------------------------
Record Id     : 01d140bc0da51c62
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/6/2016 23:46:34 (UTC)
Flags         : 0x00000000
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe00186b3b0a8
Section       @ ffffe00186b3b180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000007

This could point to a hardware problem with your CPU but often also motherboard software can cause this kind of BSODs.

In this case it's an internal unclassified error, which means it's not publicly documented (which is ironic given it's "unclassified"). However, yes, it's clear you're dealing with an internal CPU fault and not one that could be generated by bus issues or any other external factor other than heat and voltage. Though make dead sure motherboard software isn't interfering; sometimes mobo software will generate CPU faults of this sort because of bugs in their CPU drivers.
Other than that, no, there's really nothing else you can retrieve from this.

source: http://www.sysnative.com/forums/bsod...mca-fault.html

Please update utilities Like AAPcharger center, Easy Tune, EZ setup etc. too the latest windows 10 version, If the BSOD keep happening please remove and uninstall the drivers of these kind of programs.

Also there is a biosupdate to version F7 with Better system compatibility for Intel^® 5^th Generation Core™ Processors

I'm not great with this stuff, I want to make sure I understand.

I should uninstall the app center from gigabyte and then update to version f7 of BIOS?

I checked the BIOS information, it's from AMI. Does this matter? Should I get the new version F7 directly from Intel?

Again any help in greatly appreciated, this problem has been painful

First remove/uninstall all the Gigabyte software utilities like AAPcenter, Easy Tune etc. from your system.
Did you already update all your drivers to the latest versions from your supportpage (see below). If not do it.
Use your system if there are no more BSOD's. Your OK.

If the systems keeps BSOD update your BIOS to version F7 from the Gigabyte supportpage http://www.gigabyte.us/products/prod...d=4994&dl=1#dl
But be aware

Warning:
Because BIOS flashing is potentially risky, if you do not encounter problems using the current version of BIOS, it is recommended that you not flash the BIOS. To flash the BIOS, do it with caution. Inadequate BIOS flashing may result in system malfunction.

I did as you suggested, removed the APP center (during the uninstall easy tune and ez something were also uninstalled)

I used the run command and msinfo32 to check that the BIOS are updated to F7.

I ran Netflix about 10 minutes and had a freeze, screen stopped changing keyboard and mouse did not "work". used the power button to restart.

After restart went back to Netflix, ran a video for about 1 hour, then BSOD. There was not warning from my perspective, video did not get choppy sound did not lose sync. Usually when it BSOD it stops responding once the percentage gets to 100, this last time it did actually restarted like it says it would.

I hope that information can help you to help me

Attachment 57613

I ran the test three times (standard, high, and very high) the message at the end said that the CPU was stable.

The temp shown in the HWinfo did get high (95+ C) and turned red in the display but HWinfo had another line about thermal throttling being engaged so I let it keep running.

I've attached the log file for the very high level test, I hope it offers some insight

Attachment 57624

Again sorry I'm not really technical, the cooler looks like a fan with intel written on the center it has some sort of silver radiator between it and the CPU/Motherboard.

When I had the system put together I was under the impression that it was sufficient. Is that incorrect?

Regarding dust, with the case open there is little to no visible dust inside the case. I will turn it off and clean it with canned air after I finish this post.