1.    06 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 2
    Windows 10

    Persistent BSOD issues

    Over the past year, I've had recurring issues with BSOD on my laptop, which have proven beyond my abilities to deal with. I've even tried resetting my computer to no effect. Recently (starting from about mid-December, don't have a restore point predating that time) they've started to get out of hand.

    This is the laptop I'm using:


    Could someone please help?

    Edit: Some more information, the most common errors are KMODE_EXCEPTION_NOT_HANDLED, SYSTEM_SERVICE_EXCEPTION, and IRQL_NOT_LESS_OR_EQUAL. Blue Screen View says ntoskrnl.exe was always a factor, with athw8x.sys, hal.dll, and dxgmms2.sys occasionally popping up. Who Crashed identifies ntkrnlmp.exe, with a couple dxgmms2.sys.
    Last edited by methethird; 06 Jan 2016 at 15:11.
      My System SpecsSystem Spec

  2.    07 Jan 2016 #2
    Join Date : Jun 2015
    Posts : 10,418
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro

    Please do NOT switch graphics cards while troubleshooting.
    Switching between graphics cards might cause more bluescreens, because the switching feature isn't proper implemented.

    Please try to reinstall Malwarebytes to ensure a proper update for the drivers will happen:

    Please update Soluto and iTunes

    Please visit Download Drivers and Manuals | Acer Official Site for driver updates.
    I would suggest to reinstall/update every driver for Windows 10.

    Please uninstall McAfee, do NOT reinstall, use Windows Defender as alternative while troubleshooting
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    In the most recent dumps, the following drivers have been flagged
    Qualcomm network driver
    ffffd002`019fe6c8  fffff801`041c1a7bUnable to load image \SystemRoot\System32\drivers\athw8x.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athw8x.sys
    *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
    2: kd> lmvm athw8x
    start             end                 module name
    fffff801`03f70000 fffff801`04390000   athw8x   T (no symbols)           
        Loaded symbol image file: athw8x.sys
        Image path: \SystemRoot\System32\drivers\athw8x.sys
        Image name: athw8x.sys
        Timestamp:        Mon Apr 27 04:56:12 2015 (553DA54C)
        CheckSum:         00411F51
        ImageSize:        00420000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Intel Rapid Storage Technology driver
    ffffd001`56c78d98  fffff801`67024f04Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    2: kd> lmvm iaStorA
    start             end                 module name
    fffff801`66fa0000 fffff801`6726d000   iaStorA  T (no symbols)           
        Loaded symbol image file: iaStorA.sys
        Image path: \SystemRoot\System32\drivers\iaStorA.sys
        Image name: iaStorA.sys
        Timestamp:        Mon Jan 14 19:00:27 2013 (50F447BB)
        CheckSum:         000A2FE2
        ImageSize:        002CD000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  3.    11 Jan 2016 #3
    Join Date : Jan 2016
    Posts : 2
    Windows 10

    Thank you for taking the time to look at my issue.

    It took some time, but I've updated all the drivers provided by the Acer site, I went and updated everything in the Device Manager Window, I made sure to get the Qualcomm and Intel Rapid Storage Technology driver, removed McAfee, updated Itunes (Soluto has been discontinued from what I was able to find), and reinstalled Malwarebytes. But if anything, there are more BSOD than ever. Did I do something wrong? Uploading the dump files from the last two days, after I finished updating everything:

    Dump Files.rar
      My System SpecsSystem Spec

  4.    12 Jan 2016 #4
    Join Date : Jun 2015
    Posts : 10,418
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro

    Next time provide a zip from the dm log collector.
    Some that want to help can't open a .rar.

    That a system becomes more unstable could point to hardware problems.
    Lets start with the memory

    Persistent BSOD issues Diagnostic Test Persistent BSOD issues

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    Please fill in your system specs, we like to have the specs with a single scroll and click present then need to go back to the first post to find a link for it.
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My System SpecsSystem Spec


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