my laptop nameCresia
ASUSTeK COMPUTER INC. X551MA
Serial #: E5N0CX006715187
Windows 10 Core (10.0.10240.16590) my computer crashed brings up Recovery file:\ BCD Error code: Oxc0000034 then goes to Aptio setup utility screen. i signed in as administrator and added passwords now i just need to know what i need to do from here.
Thank you,
lvanya
Hi Ivanya,
Welcome to the 10forums.
What exactly is the problem you are having?
It isn't quite clear for me.
When I turn my computer on it comes on and says Recovery. That the file:/BCD. Error code: Oxc0000034 then it says I have file missing and at bottom says press escape to the UEFI Which then goes to Aptio Setup Utility Screen where I went i n and add admin passwords n now I am stuck on what to do next to recover my file or do a reset.
Thank you
Just to be clear Aptio Setup Utility is the BIOS :)
Do you have backups of your data? If you have I would try a reset.
I believe it is the bios. I don't have backups but can't get to the c: prompt screen to do anything.that's why I'm stuck
In the BIOS you can't do much, especially with a laptop.
I would suggest to boot to the boot options and see if an option called 'Diagnostics Tests' is available.
This option will test every part of the hardware, but it would be useful if the test could run as extensive as possible.
Are you able to create a recovery drive?
Recovery Drive - Create in Windows 10 - Windows 10 Forums
Quote