BSOD randomly after last WU a few days ago.

Hi, I upgraded my Windows 7 desktop to Win 10 (Home) version earlier this month - with no major glitches. Suddenly, after a recent Windows update, I started getting random BSODs (sometimes shortly after logging in and some during the login process):

APC_INDEX_MISMATCH
DPC_WATCHDOG_VIOLATION
IRQL_NOT_LESS_OR_EQUAL (this is the most frequent error)
PAGE_FAULT_IN_NONPAGED_AREA

I noticed that the WU had updated my display adapter (AMD/ATI Radeon HD 5670) to a current driver version - which I believe gave me BSOD probs in Win 7. Back then, I rolled back the driver to one from Nov 20, 2014, and my PC was stable for months. So, upon noticing the new display driver installed after the Win 10 WU, I tried to roll it back again - but BSODs continue.

I also noted that the last WU doesn't like my Canon ImageClass MF4350d printer and replaced my current Canon printer with a generic Windows laserprinter model - but, the printer seems to work so I haven't tried to change it back.

I know that I have probably not updated all my drivers to the current version (I tried but WU always says they are current even though several are from 2006 and I really don't know which ones are important).

My system is a Dell Studio XPS 9100, i7 CPU 930 @ 2.80 Ghz, 8 MB RAM DDR 3

Thanks for your help.

Hi craftxx15,


Below is the NTFS marked, this is a driver from the Windows File System.
It usually indicates problems with the Windows File System, thus the hard drive, or things related to it.
I suggest to test your hard drive, if the tests come clean run driver verifier to find the driver causing the problems.
Also update

1. Norton,
2. the Intel Rapid Storage technology drivers,
3. Speedfan,
4. Malwarebytes and
5. please uninstall everything of AMD graphics using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.

Diagnostics Test

 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

   Note

Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to

• scan for errors, no quick scan but full scan
• check the health,
• benchmark.

It may take some time, but please take the time you need to perform it properly.
Let me know what the results are

• of the error scan,
• make a screenshot of the health of every hard drive and post the screenshots,
• post screenshots with the benchmark of the
  
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

Code:

0: kd> k
Child-SP          RetAddr           Call Site
ffffd001`7696e178 fffff800`0eb67ea9 nt!KeBugCheckEx
ffffd001`7696e180 fffff800`0eb666c8 nt!KiBugCheckDispatch+0x69
ffffd001`7696e2c0 fffff800`0ea15ea7 nt!KiPageFault+0x248
ffffd001`7696e450 fffff800`0ea55964 nt!KiAbEntryGetLockedHeadEntry+0x207
ffffd001`7696e4e0 fffff800`0eb620b5 nt!KiAbProcessContextSwitch+0x124
ffffd001`7696e5a0 fffff800`0eb6093a nt!KxDispatchInterrupt+0xb5
ffffd001`7696e6e0 fffff800`c0b5cf00 nt!KiDpcInterrupt+0xca
ffffd001`7696e870 fffff800`c0aac71b NTFS!NtfsDeleteFcb+0x420
ffffd001`7696e8f0 fffff800`c0b5c16b NTFS!NtfsTeardownFromLcb+0x1fb
ffffd001`7696e990 fffff800`c0aad170 NTFS!NtfsTeardownStructures+0xdb
ffffd001`7696ea10 fffff800`c0b5e191 NTFS!NtfsDecrementCloseCounts+0xd0
ffffd001`7696ea50 fffff800`c0b5b612 NTFS!NtfsCommonClose+0x401
ffffd001`7696eb20 fffff800`0ea87dd9 NTFS!NtfsFspCloseInternal+0x1a6
ffffd001`7696ecb0 fffff800`0eaf5758 nt!ExpWorkerThread+0xe9
ffffd001`7696ed40 fffff800`0eb625b6 nt!PspSystemThreadStartup+0x58
ffffd001`7696eda0 00000000`00000000 nt!KiStartSystemThread+0x16

Hello, thanks for getting back to me. OK, here is what I have done:

Updated:

1. Norton - I update daily
2. The Intel Rapid Storage technology drivers - Tried to update drivers using the Driver Update Utility. Intel response: No currently available drivers for your product: Microsoft Windows 10 Home 64-bit. Also, was unable to update via WU.
3. Speedfan - was latest version
4. Malwarebytes - updated and ran scan - was clean
5. Uninstalled everything of AMD graphics using Display Driver Uninstaller and installed new drivers from AMD. I used custom install option and only selected the display drivers, but AMD installed the entire Catalyst Control Center anyway - which I do not need/use.
6. Edit: On 4 Dec I found a newer version of DDU and unstalled all my AMD drivers and CCC again. This time I downloaded and installed AMD's Crimson Beta AMD driver for my legacy HD Radeon 5xxx card. Had several BSODs since that driver change.

Ran SeaTools, chkdsk, and HD Tune (everything except the scan for errors which I will do tomorrow) and collected the dmp files for you... after I ran the Driver Verifier program.

Attachment 51785Attachment 51786Attachment 51787Attachment 51788

I ran Driver Verifier for several hours. Here is the latest dmp file collection and screen shots.

Attachment 51940Attachment 51941

I'm very sorry for this huge delay.
I was for the past 2 weeks very busy with school.

If you haven't considered, please consider a clean install. With the upgrade from windows 7 to windows 10 several bugs might occur due to the upgrade, difficult to solve/determine, these can be fast and easily solved with a simple clean install.
Windows 10 - Clean Install - Windows 10 Forums

Please check inside the case for dust + make sure everything is properly seated.

If you have already done a clean install, or do not (yet) want to do it, please perform the following test

Diagnostic Test

 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

   Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Code:

Probably caused by : memory_corruption