BSOD when waking up from sleep

lCHECKMATEI · 18 Sep 2020

Hello all,
Last few weeks, I have been getting BSOD when waking my PC up from sleep in the morning. I do telework bc of the pandemic and when I wake up the PC, it shows blue screen. Sometimes it shows an error code and sometimes it doesn't.
I have attached the LOG files as well. I have windows blinds from stardock (customization package) and I use cursor FX as well to change mouse. I also recently installed Nexus Dock (I think BSOD started after this, not sure).
Windows 10 Home OS Build 19041.508

Any help is greatly appreciated
Thank you all

MrPepka · 18 Sep 2020

Update BIOS - Z97-K Driver & Tools | Płyty głowne | ASUS Polska
I also noticed two mysterious USB devices with error code 43. What do you have USB connected to your computer? According to the memory dump, the problem is the driver for the Asus Xonar DSX sound card, but you have the latest version of the driver. Reinstall this driver and if it doesn't help, contact Asus support

lCHECKMATEI · 18 Sep 2020

@MrPepka
I have a USB hub plugged in and also a bluetooth speaker, I am assuming those are the 2 unknown USB devices. I will try to reinstall the sound card drivers, I have been using this card for years now, never had a problem before. Not sure why it started now. I will update my bios later today after work.

Thank you for your help

Ztruker · 18 Sep 2020

The first thing I would do is uninstall Nexus Dock, see if the problem goes away.

lCHECKMATEI · 19 Sep 2020

I reinstalled Asus Audio Drivers, but problem still persist. I ran a new report, could you take a look at this?

Ztruker · 19 Sep 2020

What about Nexus Dock?

lCHECKMATEI · 19 Sep 2020

not uninstalled but dont think its the issue since MrPep told me its asus drivers.
If u want me to, i can uninstall dock and run a new report.

Ztruker · 20 Sep 2020

Since the problem started around the time you installed Nexus Dock, the logical thing do is uninstall it and see if that resolves the problem. You can always reinstall it if it doesn't make any difference.

lCHECKMATEI · 28 Sep 2020

Ztruker said:

Since the problem started around the time you installed Nexus Dock, the logical thing do is uninstall it and see if that resolves the problem. You can always reinstall it if it doesn't make any difference.

Hi, Sorry for the late reply, I got busy with work etc.
I uninstalled Nexus dock and the crash still happens. I have attached the BSOD logger file again please take a look
thank you

MrPepka · 28 Sep 2020

The driver of the Asus Xonar DSX sound card is still the problem. In the Device Manager, expand the "Sound, video and game controllers" section, right-click your "Asus Xonar DSX" music card and select Properties. Do you have a tab "Energy Management" there? If so, go to it and uncheck "Allow the computer to turn off this device to save energy"