1.    17 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 1
    Windows 10

    BSOD while moving Laptop error system_service_exception dxgmms1.sys

    Hello, I an having issues with the BSOD error system_service_exception dxgmms1.sys when i move my laptop from the table onto my lap. I have recently upgraded to windows 10 to try to remedy the problem from Windows 7. My computer is about 4 years old and I use it for everything from Gaming, to making games, to work related tasks.

    I have attempted a system restore, driver verifier, and even several computer cleaning software (CCleaner, Malwarebytes, Antivirus) and I am still getting the same result of BSOD. There are some other codes but this one is the most recent that I could remember.

    This is my final plea to save my laptop from having to become a desktop that I cannot move. Is there anyone that has any idea what may be going on with my system that it would blue screen only from movement?

    oops. forgot the dump files
    BSOD while moving Laptop error system_service_exception dxgmms1.sys Attached Files
      My System SpecsSystem Spec

  2.    19 Nov 2015 #2
    Join Date : Jun 2015
    Posts : 10,454
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:

    It seems there is a problem with the graphics card memory
    6: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`22a9e4b8 fffff802`917605a9 nt!KeBugCheckEx
    ffffd000`22a9e4c0 fffff802`9175febc nt!KiBugCheckDispatch+0x69
    ffffd000`22a9e600 fffff802`9175bc5d nt!KiSystemServiceHandler+0x7c
    ffffd000`22a9e640 fffff802`9167d150 nt!RtlpExecuteHandlerForException+0xd
    ffffd000`22a9e670 fffff802`91679d78 nt!RtlDispatchException+0x4e8
    ffffd000`22a9ed80 fffff802`91760682 nt!KiDispatchException+0x144
    ffffd000`22a9f460 fffff802`9175eb7e nt!KiExceptionDispatch+0xc2
    ffffd000`22a9f640 fffff801`04e9c4d9 nt!KiGeneralProtectionFault+0xfe
    ffffd000`22a9f7d0 fffff801`0387a256 dxgmms1!VIDMM_GLOBAL::BeginCPUAccess+0x1199
    ffffd000`22a9f940 fffff801`03876dfc dxgkrnl!DXGDEVICE::Lock+0x276
    ffffd000`22a9f9f0 fffff802`91760263 dxgkrnl!DxgkLock+0x25c
    ffffd000`22a9fb00 00000000`6b5c519a nt!KiSystemServiceCopyEnd+0x13
    00000000`08eaea98 00000000`00000000 0x6b5c519a
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from your manufacturer. Be sure to ONLY install the drivers using custom/advanced options.
    Note the temperature of the GPU when idle and under load and let me know what they are.

    BSOD while moving Laptop error system_service_exception dxgmms1.sys Diagnostic test BSOD while moving Laptop error system_service_exception dxgmms1.sys

    Run Furmark to test your GPU. Furmark tutorial

    Note   Note
    Run Furmark for around 30 minutes

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high
      My System SpecsSystem Spec


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