BSOD error 0xc000021a crash

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  1. Posts : 14,903
    Windows 10 Pro
       #11

    According to your answer you don't have access to any other pc running Windows 10?
      My Computers


  2. Posts : 11
    Windows 10
    Thread Starter
       #12

    Yes, I do not have access to any other PC running Windows 10 at the moment.
      My Computer


  3. Posts : 14,903
    Windows 10 Pro
       #13

    Alright, lets hope the recovery partition won't get damaged.

    Try following, a clean boot
    In the troubleshooting options, go to advanced options and click on command prompt.
    In command prompt enter
    Code:
    start msconfig
    and press enter.
    In msconfig, try following



    Diagnostics Test

     Clean boot


    Please try the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything

    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok

    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
    If the problem still persist, try booting in safe mode and see if the problem still persist.
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  4. Posts : 11
    Windows 10
    Thread Starter
       #14

    Immediate problem as "The system cannot find the file msconfig"
      My Computer


  5. Posts : 14,903
    Windows 10 Pro
       #15

    I'm sure it is there, but I have no idea why msconfig can't be found.
    And unfortunately, that removes the other things I can think of to try.
      My Computers


  6. Posts : 11
    Windows 10
    Thread Starter
       #16

    So what do you suggest I do?
      My Computer


  7. Posts : 14,903
    Windows 10 Pro
       #17

    Try booting in safe mode
      My Computers


  8. Posts : 11
    Windows 10
    Thread Starter
       #18

    Just tried that, blue screen appeared however, it did restart automatically however went straight into auto repair and told me it couldn't be repaired
      My Computer


  9. Posts : 14,903
    Windows 10 Pro
       #19

    Do you have the new Windows 10 10586?

    If even in safe mode your laptop crashes, it means either Windows itself is corrupted or hardware damage.

    I suggest you run the bootable hardware diagnostics from Hardware Diagnostics
      My Computers


  10. Posts : 11
    Windows 10
    Thread Starter
       #20

    No, I have Windows 10 10240 according to the command prompt in the troubleshooter
      My Computer


 

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