Clean Win10, Random DRIVER POWER STATE FAILURE bsod


  1. Posts : 2
    Windows 10
       #1

    Clean Win10, Random DRIVER POWER STATE FAILURE bsod


    Please, recently purchased Dell Inspiron laptop and since day #1 have had random DRIVER POWER STATE FAILURE BSOD issues. I seem to have exhausted all the tech support at Dell... I've come away unimpressed. I am not terribly knowledgeable with computers but we have tried most common repairs: Reset to Factory, Update Drivers, Format and reinstall Windows 10.
    I have intentionally ran this PC after a fresh install with zero after-market software and still get this BSOD. I might be having some luck if I simply reboot every morning as that has created some days when this BSOD doesn't occur. They happen randomly in the middle of seemingly light tasks.
    I've included a screen shot, and the dump files created by your site software.
    Thank You for any assistance.
      My Computer


  2. Posts : 14,901
    Windows 10 Pro
       #2

    Hi Tacoma10,

    Welcome to the 10forums.

    The cause of the crashes is the touchpad driver.
    Please check your manufacturer, Dell, for driver updates.
    Code:
    2: kd> !irp ffffe0017f5698b0
    Irp is active with 9 stacks 8 is current (= 0xffffe0017f569b78)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [ 16, 0]   0  0 ffffe001771fac20 00000000 fffff800b2c01b70-00000000    
    	       \Driver\ACPI	i8042prt!I8xPowerUpToD0Complete
    			Args: 00000000 00000000 00000000 00000002
     [ 16, 0]   0  0 ffffe001784d82d0 00000000 00000000-00000000    
    	       \Driver\i8042prt
    			Args: 00000000 00000000 00000000 00000002
     [ 16, 0]   0  0 ffffe00177e93b60 00000000 fffff800b2ce1000-00000000    
    	      Unable to load image \SystemRoot\System32\drivers\SynTP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SynTP.sys
    *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
     \Driver\SynTP	kbdclass!KeyboardClassPowerComplete
    			Args: 00000000 00000000 00000000 00000002
    >[ 16, 2]   0 e1 ffffe00177d98450 00000000 fffff8020a393d74-ffffe0017dd72b60 Success Error Cancel pending
    	       \Driver\kbdclass	nt!PopRequestCompletion
    			Args: 00051100 00000001 00000001 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe0017dd72b60    
    
    			Args: 00000000 00000000 00000000 00000000
    2: kd> lmvm syntp
    start             end                 module name
    fffff800`b2c30000 fffff800`b2ccb000   SynTP    T (no symbols)           
        Loaded symbol image file: SynTP.sys
        Image path: \SystemRoot\System32\drivers\SynTP.sys
        Image name: SynTP.sys
        Timestamp:        Sat May 30 01:44:42 2015 (5568F9EA)
        CheckSum:         00095935
        ImageSize:        0009B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    axe0 said:
    Hi Tacoma10,

    Welcome to the 10forums.

    The cause of the crashes is the touchpad driver.
    Please check your manufacturer, Dell, for driver updates.
    Thank You!! Fingers crossed. Seems there was a November 5 Touchpad Driver Update. No BSODs for the past 24 hours.
    Thanks
      My Computer


 

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