My laptop is Leveno running Window 10. I got BSOD a lot recently, sometimes while using the laptop surfing on the Internet and sometimes activating it from standby. The errors I got were Critical Process Died, 000021a, and kernel error I have uploaded the error files for your interpretation. Thank you for your help!
Hi zhu,
Welcome to the 10forums.
A generic error has occured in the level 2 cache.
Please check your manufacturer for BIOS updates and ensure the settings are optimal loaded.
Please test the CPU to start with, read the instructions carefully.
Please make sure your laptop is not overheating while stressing the CPU.
Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums
Note
If you're overclocking anything, please stop it and set everything back to default while troubleshooting
Warning
Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.
Code:1: kd> !errrec ffffe00163b7a8f8 =============================================================================== Common Platform Error Record @ ffffe00163b7a8f8 ------------------------------------------------------------------------------- Record Id : 01d115008badd40b Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 11/1/2015 23:53:50 (UTC) Flags : 0x00000002 PreviousError =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ ffffe00163b7a978 Section @ ffffe00163b7aa50 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : Cache error Operation : Generic Flags : 0x00 Level : 2 CPU Version : 0x00000000000306a9 Processor ID : 0x0000000000000000 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ ffffe00163b7a9c0 Section @ ffffe00163b7ab10 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000000 CPU Id : a9 06 03 00 00 08 10 00 - bf e3 ba 7f ff fb eb bf 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ ffffe00163b7ab10 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffffe00163b7aa08 Section @ ffffe00163b7ab90 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : GCACHEL2_ERR_ERR (Proc 0 Bank 5) Status : 0xae2000000003110a Address : 0x00000000ffb06000 Misc. : 0x00000038a0000086
[QUOTE=axe0;449599]Hi zhu,
Welcome to the 10forums.
A generic error has occured in the level 2 cache.
Please check your manufacturer for BIOS updates and ensure the settings are optimal loaded.
Please test the CPU to start with, read the instructions carefully.
Please make sure your laptop is not overheating while stressing the CPU.
Thank you very much, Axe0! I have run Prime95 as you suggested. It does not detect anything wrong. I will check for BIOS updates. In the meantime, I have uploaded CBS files. Would you please have a look?
I have updated BIOS but still get BSOD. I ran a sfc/scannow command, got the message below:
Windows Resource Protection found corrupt files but was unable to fix some of them.
what should I do?
Please follow instructions below.
Please try following:
- Open an admin command prompt
- Copy/paste "sfc/scannow" (without quotes) and press enter
- When it finished reboot your system
- Open again an admin command prompt
- Enter sfc/scannow again
If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
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