1.    26 Oct 2015 #1
    Join Date : Oct 2015
    Posts : 3
    Win 10 - 10.0.10240 Build 10240

    BSOD browsing the internet - IRQL_UNEXPECTED_VALUE

    Hello all,

    I've updated to Windows 10 in September but have been struggling with BSODs when browsing the web. Most commonly I will be watching a youtube video when it occurs but it's not always the case.

    It is always an IRQL_UNEXPECTED_VALUE message displayed on the blue screen.

    Some actions I've taken but made no difference:
    Stopped using Chrome and replaced with FireFox
    Restored Win10 wiping everything and starting again

    I've tried to find an updated wireless network adapter driver since its from 2011 but don't seem to be able to find one.

    I've included the debug file as per the forum instructions and hoping you can offer some guidance to problem.


    Last edited by KrisB; 27 Oct 2015 at 09:56.
      My System SpecsSystem Spec

  2.    26 Oct 2015 #2
    Join Date : Jun 2015
    Posts : 10,446
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro

    Hi KrisB,

    Welcome to the 10forums.

    Please check your manufacturer, Alienware, for driver updates.
    Please check your software for updates.

    The cause of the crashes is your Killer network driver
    *** WARNING: Unable to verify timestamp for Ak27x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for Ak27x64.sys
    0: kd> lmvm Ak27x64
    start             end                 module name
    fffff801`17330000 fffff801`175d2000   Ak27x64  T (no symbols)           
        Loaded symbol image file: Ak27x64.sys
        Image path: \SystemRoot\System32\drivers\Ak27x64.sys
        Image name: Ak27x64.sys
        Timestamp:        Wed Dec 07 18:13:57 2011 (4EDF9ED5)
        CheckSum:         002AB75A
        ImageSize:        002A2000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  3.    26 Oct 2015 #3
    Join Date : Oct 2015
    Posts : 3
    Win 10 - 10.0.10240 Build 10240

    Thanks for taking the time to look. I had another look at Dell/Alienware but they've really washed their hands of it.

    I went to the Bigfoot killer address and downloaded their "Killer Network Manager" which supports later adapters but still installed. I've checked and it appears to have updated the driver from 2011 to 2015 so it might be unsupported but at least updated.

    I've had no crashes this afternoon, I'll keep an eye over it today/tomorrow and flag as solved thereafter.
      My System SpecsSystem Spec

  4.    27 Oct 2015 #4
    Join Date : Oct 2015
    Posts : 3
    Win 10 - 10.0.10240 Build 10240

    Still no crashes a day later despite heavy usage. I believe this has solved the problem - thanks for the help.
      My System SpecsSystem Spec

  5.    27 Oct 2015 #5
    Join Date : Jun 2015
    Posts : 10,446
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro

    Glad to hear
      My System SpecsSystem Spec


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