Random BSOD WHEA_UNCORRECTABLE_ERROR hal.dll+3594f

corystern05 · 06 Oct 2015

Hello,

This is my first time posting on these forums so forgive me if I don't include something that is normally included. I am a computer technician at a privately owned computer shop and am having a BSOD issue with my home computer that I built. Everything has been working fine for about 4 months approximately and out of the blue I started getting these random BSOD's at random times during the day. I never shut this computer off since I stream off it to my XB1 and up until I started playing WoW again haven't had any issues. I just opened my computer up and dusted it out while looking for any loose connections but I haven't found anything. I have been searching for some answers as to what the problem is and most posts I see with my issue are hardware failures. I ran crystaldisk and my hard drive looks good and have put my bios settings back to optimized and made sure that any kind of power saving settings were shut off in the bios. My idle temp of my processor is between 15 and 25 degrees Celsius which I have cooled with a Corsair liquid cooler. Here are my logs any help would be much appreciated.

axe0 · 07 Oct 2015

Hi corystern05,

Welcome to the 10forums.

The errors are 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
This means that there are problems with your hardware, but this error is also caused by overclocking or faulty drivers.

Looking below we can see there is an instructional error with the cache of the CPU.
Please start with testing your CPU, instructions are below.

Code:

4: kd> !errrec ffffe0003ed08028
===============================================================================
Common Platform Error Record @ ffffe0003ed08028
-------------------------------------------------------------------------------
Record Id     : 01d10084bbf7040e
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 10/6/2015 22:35:09 (UTC)
Flags         : 0x00000000


===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe0003ed080a8
Section       @ ffffe0003ed08180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal


Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Instruction Execute
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000600f20
Processor ID  : 0x0000000000000004


===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe0003ed080f0
Section       @ ffffe0003ed08240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal


Local APIC Id : 0x0000000000000004
CPU Id        : 20 0f 60 00 00 08 08 04 - 0b 32 98 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


Proc. Info 0  @ ffffe0003ed08240


===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe0003ed08138
Section       @ ffffe0003ed082c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal


Error         : ICACHELG_IRD_ERR (Proc 4 Bank 1)
  Status      : 0xb600000000100153
  Address     : 0x0000000000000007
  Misc.       : 0x0000000000000000

Diagnostic Test

CPU TEST

Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

Note

If you're overclocking anything, please stop it and set everything back to default while troubleshooting

Warning

Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

corystern05 · 07 Oct 2015

Thanks for looking through my logs I'm currently at work but I'll do the stress testing when I get home. My only concern is I don't know if it will stay on long enough to get thorough results since these crashes happen anywhere from 2 minutes in to an hour in. So even if I do crash on the stress test how will I know for certain that its the cpu? By the way no I don't have it overclocked.

axe0 · 07 Oct 2015

Please note the 3.3v, 5v and 12v values in the BIOS and post them.

corystern05 · 07 Oct 2015

As per my BIOS voltage monitor 3.3v voltage = +3.336v, 5v voltage = +5.078v, 12v voltage = +12.097v

axe0 · 07 Oct 2015

Those values are looking good.
I hope your pc will run long enough for the stress test.

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely with your cooler and PSU.

How to fill in your system specs:

corystern05 · 07 Oct 2015

I ran 2 stress tests in which both crashed the first one crashed within a minute of starting the other ran for probably almost 10 minutes

corystern05 · 07 Oct 2015

I'm looking for where to fill in the system info I did fill in everything required when I first posted but have no problem giving additional info. I built this computer and know everything that is in it so can give you more details if you want. Sorry never mind I found it, filling it out now.

axe0 · 07 Oct 2015

Please check if you can boot in safe mode

corystern05 · 07 Oct 2015

Got it in safe mode but it crashed while running Prime 95 again within 2 minutes