Video_tdr_failure

huyy7u8 · 28 Sep 2015

Was using iTunes with the visual effects mode turned on (shows particles/flashes/etc depending on music playback, you know, like windows used to have in their media player)
It was kinda laggy so I restarted iTunes, but this time I right clicked it and selected "run with powerful NVIDIA processor" (Lenovo Z50-70 laptop with a hybrid GPU system, intel HD and NVIDIA GPU's together)
everything went smooth, until the song was over and it started the next one. Screen went black, music kept playing, but you could error Windows 10 error sound-effects over it. This kept going on for a minute or 2, until the system went into a BSOD, tagged with VIDEO_TDR_FAILURE, and something after it, I think it was (igdkmd64.sys), but I'm not sure.

I know it's probably a GPU crash, specifically the Intel HD Graphics GPU, but how is that possible since iTunes ran with the NVIDIA GPU?
After upgrading to Windows 10, I did have some issues with making the Intel HD Graphics run. I had to reïnstall it and I updated it to the latest version Intel offered, but I guess it now made this BSOD to occur.

Necessary files are attached. (minidump and the specs collecting thingy)

blueelvis · 28 Sep 2015

Hi Sonar637 & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis for informative purposes :-

Code:

**************************Thu Sep 24 14:59:41.673 2015 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\092415-19453-01.dmp]
 
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
 
Built by: 10240.16463.amd64fre.th1.150819-1946
 
System Uptime: 0 days 17:18:20.533
 
*** WARNING: Unable to verify timestamp for igdkmd64.sys
 
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 
Probably caused by : igdkmd64.sys ( igdkmd64+16550 )
 
BugCheck 116, {ffffe0002a9c0350, fffff800d7ea6550, 0, d}
BugCheck Info: VIDEO_TDR_FAILURE (116)
 
Arguments: 
Arg1: ffffe0002a9c0350, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff800d7ea6550, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.
BUGCHECK_STR:  0x116
 
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x116_IMAGE_igdkmd64.sys
 
CPUID:        "Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz"
 
MaxSpeed:     2000
 
CurrentSpeed: 2594
 
 
Processor may be overclocked!
Expected Frequency:   2000
Actual Frequency:     2594
Overclock Ratio:      1.297
 
  BIOS Version                  9BCN91WW
 
  BIOS Release Date             07/21/2015
 
  Manufacturer                  LENOVO
 
  Product Name                  20354
 
  Baseboard Product             Lancer 5A5
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Below is a list of 3rd party drivers present on your system -

Code:

**************************Thu Sep 24 14:59:41.673 2015 (UTC + 5:30)**************************
Rt630x64.sys                Thu Aug 15 11:53:59 2013 (520C73FF)
TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
avkmgr.sys                  Mon Sep 16 16:44:23 2013 (5236E80F)
mbam.sys                    Wed Sep  3 23:20:25 2014 (540754E1)
avnetflt.sys                Thu Nov 20 23:24:02 2014 (546E2ABA)
CHDRT64.sys                 Tue Mar 10 11:06:29 2015 (54FE82DD)
AcpiVpc.sys                 Fri May 15 11:22:35 2015 (555589A3)
RtsUer.sys                  Wed May 27 11:41:14 2015 (55656002)
iwdbus.sys                  Tue Jun  9 03:42:39 2015 (55761357)
rtsuvc.sys                  Thu Jun 11 14:22:49 2015 (55794C61)
athw10x.sys                 Tue Jun 16 14:59:55 2015 (557FEC93)
btfilter.sys                Mon Jun 29 16:01:54 2015 (55911E9A)
avgntflt.sys                Thu Jul  2 15:27:09 2015 (55950AF5)
avipbb.sys                  Thu Jul  2 15:27:15 2015 (55950AFB)
Smb_driver_Intel.sys        Fri Jul 10 07:35:39 2015 (559F2873)
intelppm.sys                Fri Jul 10 08:42:59 2015 (559F383B)
SynTP.sys                   Sat Jul 11 00:47:32 2015 (55A01A4C)
igdkmd64.sys                Sat Jul 18 05:57:57 2015 (55A99D8D)
iaStorA.sys                 Wed Jul 22 14:12:17 2015 (55AF5769)
cmderd.sys                  Wed Aug  5 04:51:16 2015 (55C148EC)
inspect.sys                 Wed Aug  5 04:51:19 2015 (55C148EF)
cmdhlp.sys                  Wed Aug  5 04:51:24 2015 (55C148F4)
cmdguard.sys                Wed Aug  5 04:51:38 2015 (55C14902)
nvlddmkm.sys                Fri Aug  7 08:49:41 2015 (55C423CD)

Kindly uninstall the currently installed display drivers using the Display Driver Uninstaller (**LINK**) and then uninstall the currently installed graphics drivers.
Reboot the system.
Install both (NVIDIA & INTEL) graphics drivers from these **LINK** (Intel) & **LINK** (NVIDIA).

In case the above does not work, follow the below blog post of mine -
TDR Fix (For AMD NVIDIA Users) - OMG Debugging!!!

Note:- Editing registry can be dangerous. Make sure you follow the exact steps.

Let me know how it goes ^_^

-Pranav

huyy7u8 · 29 Sep 2015

Thank you for replying!

I do have some little question before I proceed:
If I remember correctly, Windows 10 will automatically try to find and install graphics drivers that are missing. (which happend before on other win10 devices when uninstalling display drivers, and it also did on this laptop after upgrading, because the older NVIDIA driver couldn't be carried, so the system downloaded and installed it again on its own) How do I prevent this from happening, so it won't interfere?

Also, the concern above might be prevented when, as the DDU app you gave me recommends, the uninstall procedure is performed in Safe Mode. Do you agree with that? That might indeed prevent most issues, but don't I need an internet connection for install procedure?

blueelvis · 01 Oct 2015

Sonar637 said:

Thank you for replying!

I do have some little question before I proceed:
If I remember correctly, Windows 10 will automatically try to find and install graphics drivers that are missing. (which happend before on other win10 devices when uninstalling display drivers, and it also did on this laptop after upgrading, because the older NVIDIA driver couldn't be carried, so the system downloaded and installed it again on its own) How do I prevent this from happening, so it won't interfere?

Also, the concern above might be prevented when, as the DDU app you gave me recommends, the uninstall procedure is performed in Safe Mode. Do you agree with that? That might indeed prevent most issues, but don't I need an internet connection for install procedure?

Hi Sonar637 ^_^,

Like I said in my previous post, the OEM's do certain tweaks with the drivers. Windows 10 installs the basic drivers like other versions of Windows. When you install other driver, you don't have to worry about the previously installed driver. Once you install this driver, please don't install any other version of the graphics drivers until and unless it is from your laptop's manufacturer.

Yep. I would suggest you to perform the DDU uninstallation in Safe Mode. And nope, you don't need an internet connection for the install/uninstall procedure.

Just download the drivers from the links (which I mentioned in my previous post) before performing the uninstallation.

Let me know how it goes ^_^

-Pranav

huyy7u8 · 17 Oct 2015

Ok, I did as you told.
Used DDU (in safe mode), uninstalled both drivers, rebooted back in safe mode and installed both drivers. Everything went flawless.
However, I do have a few concerns.

When booted back to normal, everything still worked fine, but Windows Update is downloading and installing a "newer" version of both drivers, which might probably cause the whole problem all over again...

Secondly, the NVIDIA driver did not install PhysX with it (something that can come in handy for gaming). You said I should not update both of these drivers afterwards, as that might cause the conflicting again, but as far as I can tell, Lenovo did not create their native clients, nor their native version of the drivers. The setups/installers were stock, from the manufacturers themselves. I especially recognize the NVIDIA one.

What should I do now? I don't know an actual way to test if the BSOD will reoccur.

Edit: It "updated" the intel drivers, but it's still the same version. (not updated?)
The attempt to update the NVIDIA driver failed, with error 0x80070002. However, as I said, I think I could just download from NVIDIA.com, as that should be exactly the same process.

Edit2: It seems that the NVIDIA is actually not installed. (when scanning for my current driver version through Java on NVIDIA.com, it didn't find any installed driver. I do not see an NVIDIA Control Panel installed either (nor the option to run an application with the "powerful nvidia processor". Only thing I see is a driver version installed in the list of installed programs.
Device manager also reports there's no NVIDIA driver installed.
This was not the case back when I first got my laptop, back on windows 8.
I think I just have to find the driver version for my GPU (GeForce 840M) on nvidia.com and download and install from there.
As I can remember, the BSOD gave "(igdkmd64.sys)" at the end, which seems to indicate to a malfunction to the Intel driver. I can agree with that, because I update that driver through an intel update utility, and it didn't go very smooth, as I can remember.